Confirmation Specialist

Esler Companies; Northborough (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of annual

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies | Renewal by Andersen is seeking a Confirmation Specialist to support in-home consultation scheduling across multiple markets. You will help keep the appointment calendar accurate and ensure customers are prepared for visits.

You will handle inbound and outbound calls to verify details, coordinate with Sales Consultants, and perform data entry across several platforms. A professional, friendly demeanor and 2+ years of data entry experience are required.

Qualifications

• Call center experience is required.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional, friendly demeanor.
• Comfortable navigating multiple systems and applications.
• At least 2 years of data entry experience.

Responsibilities

• Maintain accurate appointment schedules across multiple markets.
• Ensure customers are prepared for scheduled visits.
• Manage and update calendars to keep scheduling accurate.
• Handle inbound and outbound calls to verify details.
• Coordinate with Sales Consultants across markets.
• Perform data entry across several platforms.
• Follow up on canceled or rescheduled leads to maximize appointment success.

Skills

Call center experience

Verbal communication

Multitasking

Professional demeanor

Systems navigation

Data entry

Job description

Overview

Join a team that values communication, connection, and excellent service!

Esler Companies | Renewal by Andersenis looking for a skilledConfirmation Specialistto support in‑home consultation scheduling across multiple markets. Do you have a passion for helping others, staying organized, and ensuring every customer experience runs smoothly?We want to meet you!

Average annual earnings range from $70,000-$80,000, including base pay and performance-based bonuses.

• Play a key role in keeping the appointment schedule accurate and on track across multiple markets.
• Ensure customers are fully prepared for their scheduled visits.
• Manage and update calendars to ensure accurate scheduling.
• Handle both inbound and outbound calls to verify details.
• Communicate and coordinate with Sales Consultants across multiple markets.
• Perform accurate data entry across several platforms.
• Follow up on canceled or rescheduled leads to maximize appointment success.

Qualifications

• Prior Call Center experience is required.
• Excellent verbal communication and customer service skills.
• Ability to multitask and stay organized in a fast‑paced environment.
• Professional, friendly demeanor.
• Comfortable navigating multiple systems and applications.
• At least 2 years of data entry experience.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $70,000.00 - USD $80,000.00 /Yr.