Call Center Associate

Esler; Northborough (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with 50% match up to 6% of your  

Paid Time Off

Company Holidays

Tuition Reimbursement

Paid Volunteer Time

Profit Sharing

Job summary

Esler Companies is seeking a Call Center Associate in Massachusetts to engage homeowners, schedule appointments, and deliver a standout customer experience. No cold calling required, with bonus opportunities and clear pathways for growth.

Weekly and monthly bonuses help you reach $50,000-$70,000 annually. Onsite work is required, with optional work-from-home eligibility after one year. Benefits include medical/dental/vision, 401k with matching, paid time off, and more.

Qualifications

• At least 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay available).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a goal-oriented environment.
• Motivated by performance goals and open to coaching and feedback.

Responsibilities

• Speak with homeowners to understand their needs and schedule appointments for our Sales Consultants.
• Deliver a positive customer experience through active listening, clear communication, and problem-solving.
• Address questions and concerns while helping customers identify the best next steps for their home projects.
• Accurately identify each customer's unique home improvement needs.
• Meet individual and team performance goals with the support of ongoing coaching and training.
• Serve as the first point of contact for customers while representing the Renewal by Andersen brand.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Interpersonal skills

Coachable / open to feedback

Job description

Overview

If you have customer service experience and are motivated by goals, metrics, and helping customers, this full-time opportunity could be a great fit for you.

As a Call Center Associate for Esler Companies | Renewal by Andersen, you'll speak directly with homeowners who have expressed interest in our industry-leading products and services. No cold calling required.

With weekly and monthly bonus opportunities, our reps typically earn $50,000-$70,000 annually. Along with competitive benefits and incentives, we offer a streamlined growth and development path. In 2025, over 50 of our teammates were promoted to higher level positions!

While this is not a fully remote position, work-from-home eligibility is available after one year. Candidates must reside within commuting distance of the office and be available to work onsite as needed. Additional perks include company outings, contests, profit sharing, paid volunteer time, a 3:1 charitable match, tuition reimbursement, and more!

Responsibilities

• Speak with homeowners to understand their needs and schedule appointments for our Sales Consultants.
• Deliver a positive customer experience through active listening, clear communication, and problem-solving.
• Address questions and concerns while helping customers identify the best next steps for their home projects.
• Accurately identify each customer's unique home improvement needs.
• Meet individual and team performance goals with the support of ongoing coaching and training.
• Serve as the first point of contact for customers while representing the Renewal by Andersen brand.

Qualifications

• At least 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay available).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a goal-oriented environment.
• Strong interpersonal skills, including empathetic listening and a professional communication style.
• Motivated by performance goals and open to coaching and feedback.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $50,000.00 - USD $70,000.00 /Yr.