Configuration Manager

ASR INTERNATIONAL; Tampa (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible work schedule

Paid Holidays

Paid Time Off and Sick Days

Health Insurance

401(k) plan

Job summary

ASR International seeks an experienced Configuration Manager to support the JCSE enterprise infrastructure and CM program. You will manage configuration identification, control, status accounting, verification, audits, and change management across a DoD environment, ensuring CMDB integrity and lifecycle governance.

You will collaborate with government stakeholders, engineers, cybersecurity personnel, and asset managers to execute ITSM best practices, supporting the Senior Configuration Manager

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or related field.
• Minimum of eight (8) years of Configuration Management experience in enterprise IT/DoD environments.
• Active Secret clearance and US citizenship required.
• ITIL Foundation certification or ITSM training.
• Experience developing, implementing, and maintaining CM processes and CMDB solutions.
• Experience supporting CCBs, change management programs, and configuration audits.
• Knowledge of CM principles, lifecycle management, and industry best practices.
• Strong written and verbal communication skills.
• Experience documenting CM processes and governance artifacts.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Support identification, control, status accounting, verification, and audits for enterprise IT systems.
• Maintain CMDB accuracy, CI relationships, and attributes.
• Coordinate CCB meetings, working groups, and change reviews.
• Review and report RFCs, engineering changes, deviations, waivers, and implementations.
• Develop and maintain CM Plans, Change Plans, CCB Charters, SOPs, and governance docs.
• Establish configuration baselines for hardware, software, network, and docs.
• Collaborate with IPTs and stakeholders across teams.
• Validate changes and ensure CMDB reflects updates.
• Conduct data validation and CMDB quality reviews.
• Support verification, audit activities, and corrective actions.
• Prepare monthly status reports, metrics, and meeting minutes.
• Provide user guidance and training on CM processes and CMDB usage.

Skills

Configuration Management

CMDB

ITSM

Strong communication

Stakeholder collaboration

Education

Bachelor's degree in CS/IT/IS/Eng/Business

Tools

ServiceNow

Job description

ASR International is seeking an experienced Configuration Manager to support the Joint Communications Support Element (JCSE) enterprise infrastructure and Configuration Management (CM) program. The Configuration Manager will support configuration identification, configuration control, status accounting, verification, audit, and change management activities across a complex Department of Defense (DoD) enterprise environment. This role is responsible for maintaining configuration baselines, ensuring CMDB accuracy, supporting Configuration Control Board (CCB) activities, and helping ensure the integrity and traceability of enterprise IT and communications systems throughout their lifecycle.

The Configuration Manager will work closely with Government stakeholders, engineers, cybersecurity personnel, asset managers, and operational support teams to ensure configuration management processes are executed effectively and in accordance with established IT Service Management (ITSM) best practices. The Configuration Manager supports the Senior Configuration Manager in executing Configuration Management processes and maintaining the integrity of enterprise configuration data.

Responsibilities

• Support configuration identification, configuration control, configuration status accounting, configuration verification, and configuration audit activities for enterprise IT systems.
• Maintain and continuously improve the Configuration Management Database (CMDB), ensuring Configuration Items (CIs), relationships, and attributes remain current and accurate.
• Coordinate, document, and support Configuration Control Board (CCB) meetings, working groups, and change management reviews.
• Review, track, and report Requests for Change (RFCs), engineering changes, deviations, waivers, and implementation activities.
• Assist in the development and maintenance of Configuration Management Plans, Change Management Plans, CCB Charters, SOPs, and supporting governance documentation.
• Establish and maintain configuration baselines for hardware, software, network infrastructure, and associated documentation.
• Support Integrated Product Teams (IPTs) and coordinate configuration management efforts across multiple stakeholders.
• Validate implemented configuration changes and ensure modifications are accurately reflected within the CMDB and supporting repositories.
• Perform data validation, reconciliation, and CMDB data quality reviews to improve accuracy and integrity.
• Support configuration verification, audit activities, and corrective action efforts to ensure compliance with approved standards and procedures.
• Prepare monthly status reports, metrics, meeting minutes, and supporting documentation.
• Provide user guidance and training related to configuration management processes and CMDB usage.
• Maintain traceability of approved changes and support lifecycle management of enterprise infrastructure assets.
• Collaborate with Government and contractor personnel to support mission readiness and continuous process improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or a related field.
• Minimum of eight (8) years of Configuration Management experience supporting enterprise IT, telecommunications, or Department of Defense (DoD) environments.
• Active Secret security clearance required. Must be a US citizen.
• ITIL Foundation certification or equivalent IT Service Management (ITSM) training.
• Experience developing, implementing, and maintaining Configuration Management processes and CMDB solutions.
• Experience supporting Configuration Control Boards (CCBs), change management programs, and configuration audits.
• Knowledge of configuration management principles, lifecycle management, and industry best practices.
• Strong written and verbal communication skills.
• Experience developing or maintaining Configuration Management documentation, SOPs, workflows, and related governance artifacts.
• Strong organizational skills and ability to manage multiple priorities in a dynamic operational environment.

Preferred Qualifications

• Experience supporting Joint, Air Force, Combatant Command, or other DoD organizations.
• Experience with ServiceNow or other enterprise ITSM/CMDB platforms.
• Experience supporting enterprise network, telecommunications, SATCOM, or mission-critical communications environments.
• Experience supporting Functional Configuration Audits (FCA) and Physical Configuration Audits (PCA).
• Prior experience supporting Configuration Control Board (CCB) activities and enterprise change management programs.
• ITIL, Security+, or other relevant industry certifications.

Please note that your resume and candidacy is subject to customer approval and acceptance and clearing of the required background check. Salary is negotiable and commensurate with background and applicable required job experience.

About ASR International

ASR provides world-wide Management and Technical Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and headquartered in Long Island, NY, ASR serves its clients with a full spectrum of complex professional and technical support services including Construction Management, Engineering, Logistics, Project Management and Quality Control across the U.S. and in more than 40 countries worldwide.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.

The salary range provided for this role is a good faith estimate representative of all experience levels. ASR considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position. Please note that your resume and candidacy may be subject to customer approval, acceptance and clearing of the required background check and successfully obtaining and maintaining any required security clearances, if any.

ASR is committed to the policy of equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment and promotion decisions at ASR are based on merit, qualifications, and abilities. ASR’s hiring and employment practices are not influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, age, veteran status, marital status, ancestry, ethnicity, physical or mental handicap / disability which is unrelated to job performance, sexual orientation or any other characteristic / classification protected by law.