Configuration Management Lead (IT/IA/IM Configuration Manager Level III) (Government)

AT&T Technical Services Company, Inc.; Chantilly (VA); On-site; USD 89,000 - 200,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Job summary

AT&T Global Public Sector seeks a Configuration Management Lead to direct enterprise CM for network infrastructure, hardware, software, and applications. You will manage the CM workforce, maintain baselines, and ensure security/compliance across Change, Release, Incident, and other ITSM processes.

Based onsite in Chantilly, VA with no relocation, you will lead a team and coordinate with senior leadership to mature CM maturity, automation, and data quality under tight government requirements.

Qualifications

• Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
• Experience leading IT teams and complex CM/Change programs.
• Hands-on with enterprise network monitoring and configuration-management tools.

Responsibilities

• Lead CM team and supervise staff.
• Develop baselines and documentation for CIs, network diagrams, baselines.
• Maintain CM records and audit trails.
• Represent CM in Change Control Board and support reviews.
• Oversee remediation and vulnerability management for CM baselines.

Skills

Configuration Management

Change Management

Leadership/Team Lead

Network monitoring tools

ServiceNow CMDB

Education

Bachelor's degree + 12 years

Tools

Forward Networks Forward Enterprise

Network mapping tools (Visio, Riverbed)

Job description

Company Overview

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. The Configuration Management Lead directs enterprise Configuration Management (CM) operations for network infrastructure, hardware, system software, and applications. This role leads the CM workforce, maintains authoritative configuration baselines and documentation, ensures contractual and security compliance, and integrates CM with Change, Release, Incident, Problem, Vulnerability, Asset, and Service Management processes. This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. Work to be performed at a government customer site in Chantilly, VA.

Description of Job Duties/Responsibilities

• Lead, mentor, and supervise CM team and technical staff.
• Establish and maintain IT, Information Assurance, and Information Management baselines across development, test, staging, and production environments.
• Develop and enforce policies and standards for Configuration Items (CIs), network diagrams, device configurations, software and firmware baselines, and maintenance activities.
• Maintain authoritative CM records and controlled documentation, including standard operating procedures, as-built documentation, network drawings, inventories, and audit records.
• Represent the CM organization at Configuration Control Board meetings and support Post-Implementation Reviews and Root Cause Analyses.
• Lead configuration-compliance activities, including gold-copy device configurations, DISA Security Technical Implementation Guide implementation, vulnerability remediation, and firmware upgrade planning.
• Use enterprise network monitoring, analysis, and configuration-management tools to validate topology, analyze network paths, identify configuration drift, troubleshoot discrepancies, and maintain accurate CM records.
• Use Forward Networks Forward Enterprise for network modeling, topology visualization, end-to-end path analysis, configuration verification, compliance validation, and troubleshooting.
• Develop methods for analyzing, testing, and supporting LAN and WAN configuration baselines across Layer 2 and Layer 3 environments.
• Monitor network security and compliance posture and coordinate remediation through scheduled maintenance and approved change processes.
• Support the development and maturation of the program’s ServiceNow platform, including the Configuration Management Database (CMDB) containing program CIs and hardware asset records.
• Oversee network changes and remediation resulting from Change and Configuration Management findings.
• Analyze recurring network configuration problems, identify trends, recommend technical solutions and communicate findings to Problem Management and program leadership.
• Evaluate proposed network technologies and equipment, assess their effect on configuration baselines and records, and provide recommendations to the program and Configuration Control Board.
• Ensure products and services meet contractual, technical, security, and quality requirements.
• Prepare and present CM operations, maintenance, compliance, and performance reports to senior leadership.
• Develop and execute an annual roadmap for CM maturity, automation, data quality, and compliance.

Required Clearance

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications

Candidates must have 16 years of combined relevant education and experience, satisfied through one of the following combinations: A Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Required qualifications include the following: Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2. Additional requirements: Experience with Configuration Management and/or Change Management in a complex IT or network environment. Experience leading teams of IT professionals; relevant military IT leadership may satisfy part of this requirement. Hands-on experience with enterprise network monitoring, network analysis, and configuration-management tools (preferred hands-on experience with Forward Networks Forward Enterprise, including network modeling, topology and path analysis, configuration verification, compliance validation, and troubleshooting) Working knowledge of the Open Systems Interconnection model, routing fundamentals, and logical network mapping. Working knowledge of ServiceNow or a comparable IT Service Management platform, including CMDB concepts. Experience with network mapping and diagramming tools such as Network Automation, Riverbed, Microsoft Visio, or comparable platforms. Ability to develop technical policies, operating procedures, baseline standards, compliance reports, and executive-level briefings. Experience delivering briefings to customers.

Desired Qualifications

• Practical experience supporting Layer 2 and Layer 3 networks.
• ServiceNow Certified System Administrator certification.
• ServiceNow CMDB or Discovery micro-certifications.
• ITIL 4 certification or demonstrated knowledge of ITIL 4 practices.
• Experience implementing DISA Security Technical Implementation Guides and managing network-device software or firmware baselines.
• Experience improving CM maturity through automation, data-quality controls, compliance reporting, and tool integration.
• Experience with and/or certifications from Cisco or Juniper Networks.

Salary

Our Configuration Management Lead (IT/IA/IM Configuration Manager Level III) (Government) earns $89,200 - $200,000 yearly.

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
• Weekly Hours: 40
• Time Type: Regular
• Location: Chantilly, Virginia

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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