Service Reliability Lead (Network Engineer Level III)

Cricket Wireless LLC.; Omaha (NE); On-site; USD 72,000 - 221,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Job summary

AT&T Global Public Sector in Omaha, NE seeks a Service Reliability Lead to support the Intelligence Community’s data communications systems, including design, testing and network upgrades. You’ll guide a team to manage incidents and problems, ensuring SLAs are met and risks mitigated.

The role requires TS/SCI with Poly; leads a 6–10 FTE team across locations and interacts with vendors and program teams to sustain mission-critical networks and compliant solutions.

Qualifications

• 16 years of experience combining work history and education (Doctorate with 8 years, etc.).
• DoD 8140 IAT Level 2 certification.
• Experience leading technical teams of 4–10 geographically dispersed FTEs.
• Experience in Network Incident and Problem Management.
• Experience troubleshooting and resolving complex network issues.
• Knowledge of Layer 1/2 networking concepts and basic routing.

Responsibilities

• Lead a team of 6–10 geographically dispersed FTEs responsible for incident and problem management.
• Mentor, train, and evaluate personnel; manage resources to meet contract SLOs/SLAs.
• Act as technical advisor at site/program meetings; balance site, customer, and enterprise needs.
• Coordinate internal and external resources to restore services and improve reliability.
• Collaborate with program managers to drive process improvement and efficiency.

Skills

Network incident management

Problem management

Team leadership

Network troubleshooting

ITIL awareness

Layer 1/2 networking

Routing fundamentals

ITSM tools (ServiceNow)

Education

IAT Level 2 Certification (DoD 8140)

Tools

ServiceNow

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Service Reliability Lead to support the Intelligence Community in providing support the customer’s computer data communications systems, providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

Job Duties/Responsibilities:

Responsible for leading a team of 6-10 geographically dispersed FTE’s accountable for the execution of the incident and problem management processes within a complex and robust Intelligence Community communications network. Responsible for the training, mentoring, development, and accountability of all personnel assigned to the team. Responsible for management of personnel and material resources to ensure tasks and services met or exceed contract SLO/SLA’s in compliance with the contract SOW and QASP. Responsible for the oversight of individual and team efficiency and effectiveness by developing and implementing local quality control processes to inspect, measure, and implement solutions to drive performance. Serves as the technical advisor and Program representative at Site meetings, Program meetings, and Technical Exchanges ensuring programmatic equities are accounted for while balancing the needs of the site, customer, and enterprise. Tasks internal and external resources (including vendors) to execute network operations and maintenance activities, recapitalizations, and service enhancement projects to restore services, resolve incidents, and improve network reliability/performance. Collaborates with managers throughout the program to develop solutions to complex network issues preventing the implementation, operation, and maintenance of communications network physical and logical systems. Collaborates with all facets of the Program to develop and implement solutions to drive process improvement, efficiency, and continual service improvement. Collaborates with government and contract representatives within the COMM Enterprise to resolve issues, drive efficiencies, develop short/longer term solutions, and ensure Program equities are considered across the incident and problem management disciplines. Ensures all products and services comply with regulatory and quality standards, and that Program standards, processes, and procedures are followed. Assists Hiring Manager in the acquisition of new talent and employee evaluation processes.

Required Clearance:

TS/SCI with Poly (#tssci) (#polygraph)

Required Qualifications:

• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
• Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Must have experience leading technical teams of 4-10 FTE’s who are geographically dispersed.
• Experienced in both Network Incident and Problem Management.
• Experienced in trouble shooting and developing solutions to network issues that prevent the implementation, operation, and maintenance of communications network physical and logical systems.
• Experienced in Layer 1 and 2 networking concepts and basic routing fundamentals.
• Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.

Desired Qualifications:

• ITIL Foundation

Our Service Reliability Lead's earn between $71,600 - $220,946. Not to mention all the other amazing rewards that working at AT&T offers.

Benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Omaha, Nebraska

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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