Configuration COE Lead — Quality & Process Excellence

Medica; Madison (WI); On-site; USD 100,000 - 172,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

Volunteer time off

401K contributions

Caregiver services

Job summary

Medica is seeking a Manager of Configuration COE to lead a team of Business Analysts and Quality Auditors. You will establish quality standards, audit configurations, drive improvements, and partner with cross-functional teams to deliver scalable configuration delivery.

The role emphasizes governance, training, and strategic initiatives, with a focus on operational excellence and performance metrics.

Qualifications

• Bachelor's degree or equivalent in a related field and experience.
• 5+ years in healthcare operations, configuration, analysis, QA or process improvement.
• 2+ years of people leadership experience.

Responsibilities

• Establish quality standards, audit frameworks, and governance processes.
• Lead audits and monitor configuration quality and risks.
• Drive continuous improvement across configuration operations.
• Oversee training, onboarding, and knowledge management.
• Lead BA support for configuration initiatives and define requirements.

Skills

Healthcare payer operations

Governance frameworks

Requirements management

Audit & quality assurance

Stakeholder management

Leadership & coaching

Education

Bachelor's degree in a related field

Tools

GuidingCare

HealthRules Payor

Job description

Medica is seeking a Manager of Configuration COE to lead a team of Business Analysts and Quality Auditors. You will establish quality standards, audit configurations, drive improvements, and partner with cross-functional teams to deliver scalable configuration delivery.

The role emphasizes governance, training, and strategic initiatives, with a focus on operational excellence and performance metrics.