Conference Services Manager

Autograph Collection; West Palm Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Supplemental Insurance

Life Insurance

401K

PTO

Holiday Pay

Hotel Discounts

Job summary

The Belgrove Resort, part of Autograph Collection, in West Palm Beach, FL, is seeking a Conference Service Manager to secure and develop corporate, wedding, and social events. You will coordinate sales and service activities for events, ensuring client requirements are met from start to finish.

Ideal candidates have an associate or bachelor’s degree in Hospitality, 2+ years in hospitality sales or conference services, and strong Excel/Office skills. CMP certification is preferred.

Qualifications

• Associate or bachelor’s degree in Hospitality is required.
• Two years of Sales or equivalent experience in luxury environment required.
• CMP Certification preferred.

Responsibilities

• Book corporate, wedding, and social events at prevailing menu pricing.
• Develop and maintain a sales-oriented office organization.
• Ensure profitability through proper pricing, upselling, and accurate billing.
• Monitor group blocks and release blocked space as needed.
• Prepare and share Banquet Event Orders (BEO) and resumes with stakeholders.
• Conduct pre- and post-conference meetings to ensure client expectations are met.

Skills

Customer service

English communication

Organization

Analytical skills

Teamwork

Work under pressure

Self-directed

Education

Hospitality degree (Associate or Bachelor)

CMP Certification preferred

Tools

Microsoft Office

Sales systems

Job description

Additional Information

Job Number 26139109

Job Category Event Management

Location Banyan Resort Way, West Palm Beach FL 33401, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Expiration Date: 12/08/2026

This hotel is owned and operated by an independent franchisee, Pyramid Global Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Conference Service Manager provides quality, value-added, professional service that exceeds our guests’ expectations with a passion for excellence and infuses enthusiasm in everything they do. The primary function of this role is to secure and develop the corporate and social events, Non-Profits, and wedding segment, with responsibility for maintaining existing clients and cultivating potential new corporate and social events. This position is responsible for coordinating all sales and service activities generated through the direct and indirect sales solicitation in corporate, wedding, and social markets for events.

• In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:
• Ability to analyze client needs and negotiate pricing along with client requests.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Ability to work under pressure.
• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail.
• Must have experience in all Microsoft Office and industry relevant Sales systems. CI/TY experience is preferred.
• Ability to work effectively in Microsoft Excel to create spreadsheets regularly
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.

The primary responsibilities for the Conference Service Manager include but are not limited to:

• Responsible for booking corporate, wedding, and social events at prevailing menu pricing, while working with the client to ensure all requirements and expectations from beginning to end are fulfilled.
• Develop and maintain an effective office organization that is sales oriented and interrelates with the hotel sales and marketing effort in a synergistic fashion.
• Ensure the maximization of departmental profitability by ensuring proper menu pricing, up‑selling additional events and amenities, accurate billing, efficient delivery and following all approved credit policies and procedures.
• Monitor of blocked space to ensure group is meeting their contractual obligations and groups are blocked appropriately to maximize space potential. Initiate release of blocked space on cut‑off date to allow sale of these rooms to other customers.
• Orchestrates these functions whether they are on‑site or off‑site. Provide accurate and timely completion of Banquet Event Orders (BEO) and Resumes. Closing the sale with the customer by collecting the customer’s deposit and signature on the BEO.
• Present BEO and communicate group details/changes to all hotel departments at BEO meetings, coordinating the customer’s needs with other property business and activities to ensure the customer’s expectations are met and the property operates efficiently.
• Service personally booked and assigned groups while in‑house as required by level of commitment in contracts.
• Conduct pre‑conference and post‑conference meetings with client and hotel staff to ensure each event meets client’s expectations.
• Ensure the proper care and maintenance of the physical space to protect the assets of the hotel.
• Be an active contributor through suggestions and actions to the overall success of The Belgrove Resort.
• Attend social events in a professional capacity to represent the Belgrove Resort as it becomes necessary.
• Work closely with the Banquet Manager to ensure and maintain levels of service, monitor scheduling of banquet team members while controlling payroll expenses without affecting guest satisfaction and service
• Work closely with Executive Chef in preparing menus for corporate and social functions. These menus need to be competitive with the area, unique, and maintain proper food cost.
• Work closely with Beverage Manager in determining banquet bar packages and wine lists that will maintain proper beverage costs.
• Budgeting and forecasting food and beverage, room rental, and audio‑visual revenues for current month, 3‑month, current end of year, and next year.
• Responsible for meeting expected revenues by booking business from corporate groups which have 0 to 9 sleeping rooms per night and will utilize function space.
• Process all reservation requests, changes, and cancellations received by phone or e‑mail
• Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set‑up proper billing accounts according to Accounting policies.

Qualifications

• Associate or bachelor's degree, preferably specializing in Hospitality is required. Two (2) years of Sales or equivalent experience is required.
• Must have at least two (2) or more years of previous experience related to wedding, social catering sales and conference services in a luxury environment working with high profile clients, top level executives or executive meeting planners. Another related/equivalent field may be considered. CMP Certification preferred.

Benefits

• Medical
• Dental
• Vision
• Supplemental Insurance
• Life Insurance
• 401K
• PTO
• Holiday Pay
• Hotel Discounts

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five‑star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.