Restaurant Manager - The Ben Hotel

Autograph Collection; West Palm Beach (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Marriott travel discounts

Employee assistance program

Job summary

The Autograph Collection is seeking an experienced Hotel F&B Manager to plan and oversee Restaurant, Room Service, Bar and catering operations at a West Palm Beach property. You will lead staff, manage budgets, and ensure compliance with brand and franchise policies while driving financial and guest-satisfaction goals.

Located at 251 N. Narcissus Ave in West Palm Beach, the role requires non-remote on-site leadership with a focus on high-quality hospitality service and team development.

Qualifications

• More than two years of post high school education.
• Two to three years of full employment in a related position.
• Proficient knowledge of restaurant/hotel practices and procedures.
• Strong supervision and management communication skills.
• Ability to analyze information and recommend actions.
• Excellent oral communication with guests and staff.

Responsibilities

• Plan and manage Restaurant, Room Service, Bar and catering to meet customer satisfaction and financial goals.
• Manage the human resources within the department.
• Recruit and develop staff; train, coach, review performance, and resolve conflicts.
• Develop and manage the department's annual budget, business/marketing plan, forecasts and objectives.
• Ensure compliance with SOPs and safety/regulatory requirements.
• Market F&B outlets; manage menus, promotions, and promotions within guidelines.
• Maintain sanitation and upkeep of F&B areas and equipment.
• Respond to guest needs and feedback to drive future sales.

Skills

HR management

Staff training

Budgeting

Customer service

Communication

Policy compliance

Education

Post high school education

Job description

Additional Information

Job Number26134855

Job CategoryFood and Beverage & Culinary

Location251 N. Narcissus Ave, WEST PALM BEACH FL 33401, United States VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Pay Range $70,000 - $75,000

Expiration Date 11/30/2026

This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Overview

Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. In a hotel inspired by the legendary Ben Trovato Estate and alive with the energy of modern West Palm Beach, this role contributes to something guests notice and remember. In the lively food and beverage spaces that animate The Ben's social character, this position is essential to the warmth and quality guests rely on.

Responsibilities

• Manage the human resources within the department.


• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.


• Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.


• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.


• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.


• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.


• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Qualifications

Education/Formal Training

• More than two years of post high school education.

Experience

• Two to three full years of full employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.


• Supervision/management communication skills are required.


• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.


• Ability to make occasional decisions which are generally guided by established policy and procedures.


• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.


• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.


• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.


• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.


• Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.


• Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.


• Mobility - 95% of shift covering all areas of outlets supervising.


• Continuous standing to assist at hostess station - minimal stationary standing.


• Climbing stairs - varies by location.


• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.

Benefits

The Ben Hotel and Sage Hospitality offer eligible associates a comprehensive benefits package that supports well-being, growth, and travel.

• Medical, dental, and vision insurance


• Health savings and flexible spending account options


• 401(k) retirement savings plan


• Paid leave through Sage's Independence Plan for eligible salaried associates


• Marriott travel discounts


• Sage Hospitality hotel and restaurant discounts


• Employee assistance program


• Career development and advancement opportunities within Sage Hospitality and Marriott

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.