Director of Guest Services

Autograph Collection; Norfolk (VA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off

Wage access

Travel discounts

EAP

Job summary

Autograph Collection in Norfolk, VA is seeking a Director of Guest Services to oversee front office operations and drive guest satisfaction. You will lead the front desk, reservations, PBX, concierge and valet teams, while ensuring brand standards and profitability.

The ideal candidate has 3+ years of managerial experience in guest services, a relevant associate degree or equivalent, and may speak Spanish. This on-site, full-time role offers competitive pay and comprehensive benefits.

Qualifications

• 3+ years of guest services department head or similar managerial experience required.
• Management or previous supervisory experience preferred.
• Associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.

Responsibilities

• Oversee the front office - maximize profitability and ensure high levels of guest satisfaction.
• Provide training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff.
• Work with all departments to ensure compliance and hotel standards meet brand and guest expectations.

Skills

Guest services management

Spanish language

Education

Associate degree or equivalent

Job description

Additional Information

Job Number

26121921

Job Category

Property Leadership

Location

201 Granby Street, NORFOLK VA 23510, United States VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$70,000 - $75,000 Annually

Expiration Date:

11/06/2026

Additional Information:

This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Director of Guest Services

primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.

Qualifications

3+ years of guest services department head or similar managerial experience required; management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.