CONFERENCE COORDINATOR

Flik Hospitality Group; Irving (TX); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group seeks a Conference Coordinator to deliver superior customer service within Wells Fargo corporate conference centers across the U.S. In this role you will manage reservation requests, coordinate room setups, and serve as the first point of contact for Connections space, ensuring a smooth on-site experience for employees and clients.

You will greet guests, handle emails, assist with catering and AV needs, and perform pre- and post-event setup while maintaining flexibility

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills, especially customer friendly communications.
• Must be comfortable speaking in front of an audience.
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to remain mobile for extended periods during workday.
• Able to work a flexible schedule to include evening and weekend hours.
• Must be able to lift 50 pounds.

Responsibilities

• Deliver a consistent, outstanding customer service experience.
• Manage and book reservation requests; maintain room schedules through reservation system.
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary.
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk.
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox.
• Respond in a timely manner when processing customer requests for reservations.
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics.
• Perform set-up and clean-up for beverage service as needed.
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start.
• Knowledgeable in answering site specific questions regarding local amenities.
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Skills

Customer service

Communication

Public speaking

MS Office

AV/Technical

Independence

Flexibility

Physical fitness

Reservation software

Zoom

Skype

MS Teams

Tools

Reservation software

Zoom

Skype

MS Teams

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.

Flik Hospitality Group

Salary: $24 - $25 / hour

What Makes FLIK Click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.

Conference Coordinator Responsibilities:

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Minimum Qualifications:

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during workday
• Able to work a flexible schedule to include evening and weekend hours
• Must be able to lift 50 pounds

Preferred Skills:

• Work experience with reservation software platforms
• Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background

Flik is a member of Compass Group USA

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Flik Hospitality Group

JEANNE M LANE