Conference Services Manager

McLemore Club, LLC; Georgia; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Team member hotel discount

401k with employer match

Paid PTO

Daily Pay

Job summary

Cloudland Lookout Mountain, A Curio Collection by Hilton, seeks a Conference Services Manager to coordinate meetings and events from contract to completion. You will partner with planners to design successful programs, manage guest room blocks, AV needs, menus, décor, and transportation, while ensuring seamless multi-department communication.

The role emphasizes upselling enhancements, accurate billing, and post-event assessments to drive guest satisfaction and revenue growth.

Qualifications

• Experience designing and executing group events in hotel environments.
• Proven ability to upsell menus, enhancements and services.
• Strong coordination across departments to meet client objectives.

Responsibilities

• Plan and coordinate all aspects of assigned groups, from room blocks to catering.
• Maintain client contact from planning through post-event follow-up and evaluation.
• Manage group billing, variances, and final invoices with accuracy.
• Communicate event details across Banquets, Culinary, Front Office, and Engineering.
• Ensure compliance with brand standards and hotel policies.

Skills

Event planning

Client relations

Upselling & revenue

Communication

Negotiation

Tools

Delphi

Amadeus

Job description

Conference Services ManagerSkip to main contentWe use cookies to make the safest and most effective website possible.# CareersConference Services Manager page is loaded## Conference Services ManagerApplylocations: Cloudland Rising Fawn, GAposted on: Posted 2 Days Agojob requisition id: JR108637# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**The Conference Services Manager serves as the primary liaison between clients and the hotel, ensuring seamless execution of meetings, conferences, and group events from contract to completion. This role is responsible for planning, organizing, and managing all details related to group room blocks, meeting logistics, catering coordination, billing, and client satisfaction. The Conference Services Manager drives revenue through strategic upselling while delivering a high-touch, professional service experience that strengthens client loyalty and supports the hotel’s financial goals. #INDcloud**ESSENTIAL RESPONSIBILTIES****Event Planning & Coordination*** Partner with meeting planners to design and execute successful events that meet client objectives and align with hotel standards.* Coordinate all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, décor, and transportation.* Create detailed Banquet Event Orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams.* Ensure flawless communication of event details across departments — including Banquets, Culinary, Front Office, and Engineering — to guarantee seamless delivery.**Client Relationship Management*** Serve as the main point of contact for clients from the initial planning phase through post-event follow-up.* Conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details.* Provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues.* Conduct post-conference evaluations with clients to gather feedback, address concerns, and identify opportunities for future business.**Revenue & Financial Accountability*** Maximize event profitability through effective upselling of menus, enhancements, and ancillary services.* Accurately manage group billing, ensuring timely and complete posting of charges, review of banquet checks, and preparation of final invoices.* Track attrition, cancellation fees, and other revenue-impacting items in accordance with contractual terms.* Maintain awareness of budget goals and contribute to overall departmental revenue targets.**Communication & Collaboration*** Prepare and distribute accurate group resumes and BEOs to all departments to ensure consistent delivery of client expectations.* Participate in weekly group pick-up meetings, pre-conference briefings, and post-event reviews.* Maintain ongoing communication with Sales, Revenue, and Operations teams to ensure smooth transitions from booking to service.* Exhibit a collaborative and professional approach when interacting with clients, vendors, and internal teams.**Systems, Organization & Compliance*** Maintain accurate, organized client information and event documentation in the CRM system (e.g., Delphi, Amadeus).* Ensure compliance with all hotel policies, brand standards, and safety procedures.* Protect financial assets through proper control measures and oversight of billing and contracts.* Stay informed on industry trends and best practices to continuously enhance service delivery.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**:* Ability to perform critical analysis and manage wide-range of information.* Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry.* Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively.* Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate to both, guests and fellow associates, professionally and positively.**PHYSICAL DEMANDS*** Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions* Hotel tours, sales calls, trade shows# BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition ReimbursementIf you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!#### Cloudland# **CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL**Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.