Conference Services Manager

D.c.-Global-Talent-Inc.; Bozeman (MT); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Housing allowance

Relocation assistance

Travel benefits

Medical/dental/vision coverage

401(k) match

PTO

Job summary

D.c.-Global-Talent-Inc. in Bozeman, MT seeks a Manager, Groups & Events Services to own the full lifecycle of contracted group business—from turnover by Sales through post-event reconciliation—ensuring flawless, five-star execution.

You will lead planning, on-site management, and cross-functional coordination with resort leadership, and client teams, including weddings, meetings, incentives, and executive retreats. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• 3–5 years in Conference Services, Event Management, or Luxury Resort Operations.
• Bachelor's degree in Hospitality Management or Business Administration preferred.
• Prior Forbes Five-Star or luxury hospitality experience preferred.
• Proven track record servicing corporate meetings, incentive travel, executive retreats, luxury weddings, and social events.
• Strong working knowledge of Delphi, Opera Cloud, and Microsoft Office Suite.
• Financial acumen — budgeting, forecasting, and billing reconciliation.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and project management skills with attention to detail.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Owns the full lifecycle of contracted group business — meetings, incentive programs, executive retreats, weddings, and special events.
• Serve as the primary client point of contact throughout planning and on-site execution.
• Lead on-site touchpoints, coordinate VIP arrivals and group movements, resolve issues in real time.
• Lead Resume/BEO meetings, pre-convention meetings, and group arrival meetings.
• Align rooming lists, VIPs, transportation, billing, AV, décor, and vendor access with operations.
• Monitor room block pickup, cut-off dates, and attrition; flag changes to Sales, Revenue Management, and Reservations.
• Manage deposits, billing instructions, master account accuracy, and final post-event billing.
• Maintain Delphi forecasts and prepare group/banquet revenue reports.
• Participate in turnover meetings and provide operational feedback to support future bookings.

Skills

Conference Services

Event Management

Luxury Resort Operations

Education

Hospitality Management

Business Administration

Tools

Delphi

Opera Cloud

Microsoft Office

Job description

Manager, Groups & Events Services
Luxury Resort | Bozeman, Montana (occasional travel to the resort property required)

Compensation

• Base Salary: $80,000 – $85,000 / year
• Housing Allowance: $1,000 / month
• Relocation Assistance: $3,000

Role Overview
Owns the full lifecycle of contracted group business — meetings, incentive programs, executive retreats, luxury weddings, and special events — from formal turnover by Sales through departure and post-event reconciliation. Serves as the primary client point of contact throughout planning and on-site execution, partnering closely with resort leadership to deliver flawless, five-star events.

Key Deliverables

• Client planning ownership — manage all logistics for meetings, incentives, retreats, weddings, and buyouts from turnover through departure
• Documentation & systems — prepare and maintain Group Resumes, BEOs, and event specifications; keep Delphi and Opera Cloud current throughout planning
• On-site execution — serve as lead on-site contact, run client touchpoints, coordinate VIP arrivals and group movements, resolve issues in real time
• Meeting leadership — lead Resume/BEO meetings, pre-convention meetings, and group arrival meetings
• Cross-functional coordination — align rooming lists, VIPs, transportation, billing, AV, décor, and vendor access with operational departments
• Room block management — monitor pickup, cut-off dates, and attrition; flag changes to Sales, Revenue Management, and Reservations
• Financial reconciliation — manage deposits, billing instructions, master account accuracy, and final post-event billing
• Forecasting & reporting — maintain accurate Delphi forecasts and prepare group/banquet revenue reports
• Sales handoff — participate in turnover meetings and provide operational feedback to support future bookings

Required Qualifications

• 3–5 years in Conference Services, Event Management, or Luxury Resort Operations
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Prior experience in a Forbes Five-Star or luxury hospitality environment preferred
• Proven track record servicing corporate meetings, incentive travel, executive retreats, luxury weddings, and social events
• Strong working knowledge of Delphi, Opera Cloud, and Microsoft Office Suite
• Financial acumen — budgeting, forecasting, and billing reconciliation
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and project management skills with exceptional attention to detail
• Ability to work flexible hours, including evenings, weekends, and holidays

Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, 401(k) match, PTO, subsidized housing, and travel benefits) shared upon progression.