Conference Services Manager – Hybrid/Remote Eligible

Omni Hotels & Resorts; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work From Home option

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, is seeking a Conference Services Manager to coordinate detailed program schedules, liaise with clients and staff, and manage banquet orders and budgets. The role requires strong planning experience in hospitality and proficiency with Delphi.

This position offers a path for growth within Omni Hotels & Resorts, with eligible work‑from‑home days after 90 days at management discretion.

Qualifications

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred; work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint; Delphi experience is a plus.
• Must be organized and detail oriented with ability to multitask.

Responsibilities

• Coordinate a detailed schedule of programs to include meeting set‑up, audio/visual requirements, room reservations, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Barton Creek's liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
• Prepare detailed banquet event orders through Delphi for use by client and operational staff.
• Prepares budget estimates for each group.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Attend weekly resume meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well‑run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Attend bi‑weekly Group Pickup led by Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Skills

Excel

Word

Outlook

PowerPoint

Delphi

Organized

Detail-oriented

Multitasking

Education

College degree preferred

Tools

Delphi

Job description

Omni Barton Creek Resort & Spa in Austin, TX, is seeking a Conference Services Manager to coordinate detailed program schedules, liaise with clients and staff, and manage banquet orders and budgets. The role requires strong planning experience in hospitality and proficiency with Delphi.

This position offers a path for growth within Omni Hotels & Resorts, with eligible work‑from‑home days after 90 days at management discretion.