PBX Operator | Full-Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, is hiring a Full-Time PBX Operator to field guest calls, route inquiries, and support the front desk with courteous, professional service. This role requires familiarity with hotel systems (Opera, Alice, Micros POS, Synergy) and a thoughtful approach to guest concerns, ensuring timely, accurate information and a warm welcome.

If you value hospitality, teamwork, and delivering memorable guest experiences, join our acclaimed resort and contribute to

Qualifications

• Previous hotel PBX or operator experience preferred.
• Excellent verbal and written English communication.
• Ability to multitask and follow procedures.
• Willingness to work nights, weekends, and holidays.
• Professional phone manner and guest focus.

Responsibilities

• Direct phone calls to appropriate personnel and greet guests courteously.
• Operate hotel systems (Opera, Alice, Micros POS, Synergy) and monitoring radios.
• Assist guests with in-room dining orders and information requests.
• Maintain security and confidentiality of guest information and access.
• Support front desk operations and guest check-in/check-out processes.

Skills

English Communication

Data Entry

Multi-tasking

Customer Service

Telephone Etiquette

Tools

Opera

Alice

MICRO POS

Synergy

SALTO

Two‑Way Radio

Job description

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success – a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award‑winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.

Omni Hotels & Resorts is seeking a Full‑Time PBX Operator for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World’s Best Awards 2025!

Overview

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.

Responsibilities

• Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area.
• Be familiar with all systems and equipment as related to Ideal Services (Opera, Alice, Micros POS, Synergy, SALTO, Two‑Way Radio Dispatch, ISD Firepanel).
• Familiarity with parking procedures.
• Take In‑Room Dining orders and enter order into MICRO’s POS system.
• Be familiar with guest scenarios and follow‑up on all guest requests and concerns, effectively adhering to the service recovery process.
• Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard.
• Protect confidential guest information and guest room key access according to front office SOPs.
• Be generally familiar with check‑in and check‑out procedures.
• Maintain 4‑Star / 4‑Diamond Standards of guest service.
• Be generally familiar with all hotel rate plans, rate codes and reservation procedures.
• Be familiar with all hotel amenities (including Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (including F&B outlets, Fitness Center, Meeting Spaces, and Amenities).
• Be familiar with the inter‑relationship between the different departments.
• Be familiar with local attractions and businesses.
• Be familiar with all reservation special packages.
• Answer the phone and push to talk radio with a smile in your voice, greeting both internal and external guests with a warm welcome and meeting all reasonable requests. Direct phone calls to appropriate personnel.
• Perform other duties and special projects as assigned by the management team.
• Answer all general guest questions and address all guest concerns which do not require management attention before transferring calls to others.
• Respond to emergency situations and system alarms, maintain a calm composure, contacting appropriate management and following expected procedures.
• Enter alerts accurately and timely into Opera and Synergy. Engage in proper follow‑up with affected department to ensure alerts and issues are handled accordingly.
• Record and forward received packages and faxes in the GoConcierge system and alert guests of deliveries in a timely manner.
• Track and personally deliver wake‑up calls; deliver wake‑up calls as scheduled in a professional warm tone.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

Qualifications

• Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Ability to multitask, prioritize, organize and follow up.
• Previous customer service experience and cashiering is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].