Conference Services Manager

Highgate Hotels, LP; Atlanta (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic Sales and Catering team at a premier hotel in downtown Atlanta, where your role as a Conference Services Manager will be pivotal in creating unforgettable events. This position offers the chance to liaise with clients and hotel departments, ensuring meticulous coordination of every detail from guest accommodations to event logistics. With a focus on guest satisfaction and operational excellence, you will thrive in a vibrant, boutique luxury setting. If you are passionate about hospitality and have a knack for event management, this is your opportunity to shine in a renowned establishment that values innovation and quality service.

Qualifications

• 3+ years in Conference Services or Catering in a full-service hotel.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Serve as the main point of contact for assigned groups.
• Manage event logistics including F&B requirements and A/V setup.
• Ensure seamless execution of events and client satisfaction.

Skills

Event Management

Communication Skills

Organizational Skills

Customer Service

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Office Suite

Delphi

OnQ

Outlook

Job description

Conference Services Manager

Requisition ID

2025-65198

Category

Catering and Convention Services

Job Location

US-GA-Atlanta

Property

Candler Hotel Atlanta, Curio Collection by Hilton

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Perfectly situated on famous Peachtree Street in downtown Atlanta, The Candler Hotel, a member of Curio Collection by Hilton, opens today within the historic Candler Building. The boutique-style hotel is a 17-story high-rise originally built in 1906 by Coca-Cola magnate Asa Griggs Candler as Atlanta's first steel skyscraper and is recognized on the National Register of Historic Places.

After completing an expansive transformation led by award-winning interior designer Nicole Hollis, the building has been re-imagined as a luxurious, one-of-a-kind hospitality destination. Many of the building's original Beaux-Arts architectural details have been preserved including their marbleized lobby and Tiffany windows. The hotel features 265 graciously appointed guestrooms and suites, a library, a gym outfitted by Peloton, and 6,000-sq. ft. of event space. Additionally, the hotel's historic bank has been transformed into its signature restaurant and bar By George by local celebrity chef Hugh Acheson, a two-time James Beard Foundation Award winner and former contestant on Bravo's Top Chef Masters.

Overview

Join our award-winning Sales and Catering team and help create exceptional, memorable events in a boutique luxury setting! The Conference Services Manager will act as the primary liaison between clients and hotel departments, ensuring seamless coordination of every aspect of meetings and events - from guestrooms and catering to A/V and room setup. His/Her attention to detail, proactive communication, and event management skills will ensure flawless execution and guest satisfaction. This role includes a base salary and an incentive-based compensation structure.

Responsibilities

Serve as the main point of contact for assigned groups, managing every detail including:
- Guestroom blocks, rooming lists, VIP needs, amenities, and check-in logistics
- Event logistics including F&B requirements, A/V, setup, transportation, decor, entertainment, and special requests
- Billing, deposits, authorized signers, and final folio review
- Pre- and post-conference meetings as needed
• Prepare accurate group resumes and Banquet Event Orders (BEOs) at least 10 days prior to arrival
• Lead weekly operations meetings to communicate group details across all departments
• Ensure all site inspections and client visits are seamless and properly executed
• Provide on-site support during events to ensure execution meets or exceeds client expectations
• Maximize revenue through effective up-selling and management of space and services
• Prospect and service catering business as well as assigned group business
• Process final billing, commissions, and rebates in a timely manner
• Maintain up-to-date knowledge of hotel services, pricing, and operating procedures
• Ensure all event-related communication aligns with department SOPs and brand standards
• Assist with F&B operations as needed

Qualifications

• Minimum 3 years of experience in Conference Services, Catering, or Group Sales in a full-service or lifestyle hotel
• Strong interpersonal, written, and verbal communication skills
• Professional appearance and confident presence when interacting with clients
• Excellent organizational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite, Delphi, OnQ, Outlook, and related sales/hospitality platforms
• Ability to work a flexible schedule including weekends, evenings, and holidays as required

• Must be able to lift, push, and pull up to 40 pounds without assistance

• Ability to stand, walk, sit, and perform repetitive tasks (e.g., typing) for extended periods

• Ability to work weekends as needed