Conference Services Coordinator Dallas, TX

Akin Gump Strauss Hauer & Feld LLP; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Conference Services Coordinator to oversee daily operations in a dynamic office environment. This role involves managing conference services, coordinating meetings, and ensuring high-quality catering experiences. You will play a crucial role in supporting various departments while maintaining a strong focus on customer service and operational excellence. Ideal candidates will have a background in food services, excellent communication skills, and the ability to work collaboratively in a fast-paced setting. If you're passionate about event management and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• 3+ years of food services/catering experience with vendor contact.
• Supervisory experience preferred, with extensive knowledge of office procedures.

Responsibilities

• Coordinate daily workflow and manage online Conference Room Scheduling.
• Oversee amenity offerings and ensure department compliance with standards.

Skills

Food Services/Catering Experience

Supervisory Skills

Communication Skills

Organizational Skills

Problem Solving Skills

Education

High School Diploma

Tools

Email Systems

Calendar Systems

Conference Room Reservation Systems

Office Equipment

Job description

Location: Dallas
Schedule: 9:00 AM to 5:30 PM
FLSA: Non-Exempt
Position Type: Full-Time/Regular

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking a Conference Services Coordinator reporting to the Office Administrator.

The role will reside in the Dallas office and will be responsible for overseeing the day-to-day operations of the firm’s Conference Services and Reception teams. The Conference Services Coordinator is expected to maintain expertise in the tasks or services provided by the department and to work on, as well as delegate, tasks assigned to the team. Above all, the Conference Services Coordinator must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.

Key responsibilities of this position include:

• Set priorities and coordinate daily workflow for the department, ensuring quality of work and timely completion of assignments during regular business hours and on an overtime/weekend basis as needed.
• Provide coaching and direction to the team on best practices in the food service industry and in compliance with firm standards and protocols.
• Coordinate weekly team meetings to review upcoming events and to discuss team dynamics.
• Manage online Conference Room Scheduling system, with the assistance of the Receptionist, to ensure proper meeting placement, making adjustments as necessary.
• Coordinate every aspect of daily meetings including filling catering requests and ensuring each meeting is serviced to firm standards.
• Oversee amenity offerings ensuring coffee hubs and pantry areas are properly stocked, cleaned and maintained, and ensuring an inviting environment.
• Work closely with Catering Assistants to set up meals and events.
• Review and reconcile catering invoices in a timely manner.
• Manage the event lifecycle, meeting strict deadlines and budget demands.
• Maintain inventory control system.
• Ensure department is maintained in a neat, safe and orderly fashion.
• Ensure all equipment is in proper working order and maintain a strong knowledge of how to operate all equipment.
• Facilitate communication within the department and liaise with other departments within the Firm such as Information Technology, Marketing, Recruiting, Secretaries, Facilities and the Office Administrator as needed.
• Collaborate and support the development and management of departmental budgets, contract obligations, and financial reconciliation process for all invoices for meetings and events.
• Manage event budgets, track expenses, and ensure cost-effective planning and execution.
• Monitor department productivity; make recommendations for procedures to optimize efficiency.
• In conjunction with the Office Administrator, oversee department personnel and monitor attendance and performance issues; conduct conferences with staff regarding such issues, as needed.
• In conjunction with the Office Administrator, mentor assigned staff and assist in staff development; implement standards of excellence and customer service.
• In conjunction with the Office Administrator, ensure departmental compliance with office and firm policies and legal obligations.
• Coordinate in-house events, including room scheduling, food and beverage, decor and special requests such as audio-visual needs and third party rental equipment.
• Provide event support on an as needed basis to the Marketing and Recruiting departments and to the attorneys.
• Provide coverage for Reception desk as needed whether handled by the coordinator or delegated as a task to someone in Conference Services.
• Provide coverage for Catering Assistant duties when they are unavailable or out of the office.

Qualifications (Experience, Knowledge, Skills & Abilities):

• High School Diploma or equivalent
• Minimum of 3 years of previous food services/catering experience, preferably with heavy vendor contact
• Supervisory experience preferred
• Extensive knowledge of office procedures related to conference, catering and event planning services
• Ability to read, write and speak English
• Ability to read, comprehend and follow instructions
• Excellent oral communication skills
• Thorough knowledge of the firm's e-mail, calendar and conference room reservation systems
• Proficiency on equipment used on a regular basis including computers, copy machines, printers, kitchen appliances and telephones
• Ability to work independently, take initiative, set priorities and see projects through completion
• Ability to meet deadlines and respond to changing priorities
• Ability to handle many tasks simultaneously
• Excellent judgment and common sense
• Strong organizational and time management skills, including the ability to organize self and others
• Strong analytical and problem solving skills
• Ability to perform clerical skills with a high degree of accuracy
• Ability to work with a wide range of people in a team setting
• Ability to establish effective working relationships within the department, office and firm
• Ability to establish effective working relationships with clients, vendors, and others outside the firm
• Ability to perform basic mathematical functions - add, subtract, multiply, divide
• Strong service orientation
• Legible handwriting
• Excellent record-keeping skills
• Commitment to professional growth
• Reliable transportation to meet catering needs for meetings

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