Conference Services Associate

Willow Valley; Willow Street (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Willow Valley in Willow Street, PA is seeking Conference Services Associates to prepare rooms for banquets and events, and to interact with Guests to ensure satisfaction.

Responsibilities include setting meeting rooms, cleaning and preparing spaces after events, aiding guests, and coordinating with other resort departments to uphold service standards. This role may require flexible seasonal hours and varying shifts.

Qualifications

• No prior experience or training.

Responsibilities

• Setting meeting rooms for banquets and other functions.
• Vacuuming banquet rooms and mopping the tile floor after events.
• Helping Guests to make their functions successful.
• Prepares and serves scheduled breaks to Guests.
• Assists in baggage handling.
• Maintaining all Conference Services storage spaces, materials, and meeting spaces.
• Interacting with other Resort departments to meet the needs of the Guests.
• Communicating with the Manager, Conferences Services and the Conference Services Specialists to uphold service standards and to maximize department resources and efficiency.
• Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
• Performs other duties as assigned.

Job description

Summary

The Conference Services Associates provide the manpower in setting up rooms for various functions. They also frequently interact with Guests to ensure satisfaction.

Essential Duties & Responsibilities include the following:

• Setting meeting rooms for banquets and other functions.
• Responsible for vacuuming banquet rooms and mopping the tile floor in Palm Court at the completion of an event(s).
• Helping Guests to make their functions successful.
• Prepares and serves scheduled breaks to Guests.
• Assists in baggage handling.
• Maintaining all Conference Services storage spaces, materials, and meeting spaces.
• Interacting with other Resort departments to meet the needs of the Guests.
• Communicating with the Manager, Conferences Services and the Conference Services Specialists to uphold service standards and to maximize department resources and efficiency.
• Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
• Preforms other duties as assigned.

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Brand Training upon hire

Physical Demands

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The Team Member frequently is required to stoop, kneel, crouch, or crawl and talk or hear. The Team Member is occasionally required to sit and climb or balance. The Team Member must regularly lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Willow Valley Associates is an equal opportunity employer.

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.