Conference Coordinator

Compass Group USA; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA, Rapport division, seeks a Conference Coordinator to manage meeting requests and collaborate with the Conference Planning Manager to meet requirements before start times.

The role requires strong client service, coordination with multiple departments, and execution of onsite logistics. A professional with hospitality or events experience will thrive in this team-focused environment.

Qualifications

• Outstanding customer service and strong communication skills.
• Experience with reservation software platforms.
• Hospitality or event planning background preferred.
• Proficiency with Microsoft Office; familiarity with AV if needed.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Assist clients with all campus elements for meetings and events.
• Manage reservations in scheduling tool in a timely manner.
• Modify reservations as needed per client requests.
• Respond to and process incoming event requests from clients.
• Review meetings to ensure completeness and communicate details to departments.
• Provide consultative event coordination services.
• Educate customers on onsite resources and coordinate with on-site vendors.
• Develop vendor relationships (security, porters, in-house catering).
• Identify opportunities to increase utilization and customer service scores.
• Lead or support projects and initiatives as needed.
• Deliver consistent interactions with standardized workflows.

Skills

Outstanding customer service

Verbal communication

Written communication

Reservation software

Catering/food service

Hospitality background

MS Office

AV/tech environment

Independent work

Prioritization

Flexibility schedule

Tools

Reservation software

Microsoft Office

AV equipment

Job description

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Conference Coordinator

Position Title:Conference Coordinator Coca Cola

Pay 10

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Planner/Coordinator will ensure that meeting requests are properly processed within the scheduling tool. The Conference Planner/Coordinator will collaborate with the Conference Planning Manager to ensure all meeting requirements are met before the meeting starts. They will need to work well individually and as part of a team.

Job Duties

• Responsible for assisting clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.


• Manages booked reservations that have been assigned in a timely manner.


• Modifies reservations as needed and/or requested by clients.


• Responsible for responding and processing all incoming requests from clients for assigned events


• Review existing meetings/events to ensure completeness and communication of details to appropriate departments


• Provides consultative event coordination services to customers as required.


• Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.


• Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)


• Actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.


• May lead, manage, or provide subject matter expertise for projects and initiatives.


• Delivers consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes.


• Identifies and reports onsite building repairs; completes work orders and submits in timely manner.

Job Skills

• Outstanding customer service skills


• Superior verbal and written communication skills


• Work experience with reservation software platforms


• Catering or other food service-related experience


• Communications, Event Planning or Hospitality background preferred.


• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)


• Experience working in technical/audiovisual environment.


• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.


• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.


• Able to work a flexible schedule to include evening and weekend hours.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group