Conference Center Coordinator

Compass Group USA; City of Rochester (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Discount Marketplace

Wellness Programs

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, Rapport division, is seeking a Conference Center Coordinator for Moelis NYC to ensure seamless operations across guest services, reservations, catering logistics, and events support.

The role focuses on delivering top-notch guest experiences, coordinating with vendors, and assisting with executive meetings and daily administrative tasks within a dynamic conference center environment.

Qualifications

• Excellent customer service and guest relations skills.
• Ability to monitor and respond to emails and phone calls.
• Strong organizational and scheduling abilities.

Responsibilities

• Deliver exceptional customer service to employees and clients.
• Monitor and respond to emails and phone calls.
• Manage reservations and scheduling changes.
• Greet and escort guests.
• Coordinate catering deliveries and vendor access.
• Support special events and executive meetings.
• Communicate effectively to ensure smooth shift transitions.
• Administrative support: monitor emails and meeting reservations.

Skills

Customer service

Reservation management

Event coordination

Communication

Tools

Microsoft Office

Job description

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Conference Center Coordinator

Position Title:Conference Center Coordinator Moelis NYC

Pay 6

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

As the Conference Center Coordinator at Moelis, throughout the business day, all coordinators work together to ensure seamless Conference Center operations by:

• Delivering exceptional customer service to employees and clients.
• Monitoring and responding to emails and phone calls.
• Managing reservations and scheduling changes.
• Greeting and escorting guests.
• Coordinating catering deliveries and vendor access.
• Supporting special events and executive meetings.
• Communicating effectively to ensure smooth shift transitions.

Guest Services Daily Responsibilities

• Support guest arrivals and check-ins.
• Assist with administrative tasks.
• Monitor email and phone coverage.
• Escort guests to meeting rooms.
• Coordinate catering logistics.
• Provide operational support to both the morning opener and afternoon closer as needed.
• Welcome clients and employees upon arrival.
• Monitor the shared lobby inbox for arrival notifications.
• Greet visitors and:
  • Escort guests to their meeting rooms, or
  • Direct them to the designated waiting area.

Administrative Support

• Monitor and respond to incoming emails.
• Manage meeting reservations, including:
  • New bookings
  • Reservation modifications
  • Cancellations

Catering & Event Coordination

• Coordinate with the loading dock.
• Communicate with the Messaging Center.
• Manage freight elevator logistics.
• Support all Conference Center events as needed.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Rapport a specialized division of FLIK Hospitality Group