Event Coordinator

Compass Group USA; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and Compass Group USA, is seeking a Conference Planner/Coordinator to ensure meeting requests are processed in the scheduling tool and to collaborate with the Conference Planning Manager to meet all meeting requirements. You will work well individually and as part of a team.

You will coordinate with clients, vendors, and internal departments to deliver successful events across campus venues, emphasizing customer service and clear

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Work experience with reservation software platforms.
• Catering or other food service-related experience.
• Communications, Event Planning or Hospitality background preferred.
• Highly proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
• Able to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to work a flexible schedule to include evening and weekend hours.

Responsibilities

• Assists clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.
• Manages booked reservations that have been assigned in a timely manner.
• Modifies reservations as needed and/or requested by clients.
• Responds and processes all incoming requests from clients for assigned events.
• Reviews existing meetings/events to ensure completeness and communication of details to appropriate departments.
• Provides consultative event coordination services to customers as required.
• Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.
• Develops and maintains working relationships with vendors (on-site security, porters, in-house caterers etc.).
• Identifies opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.
• May lead, manage, or provide subject matter expertise for projects and initiatives.
• Delivers consistent customer interactions across conference center locations with standardized workflows.
• Identifies and reports onsite building repairs; completes work orders promptly.

Skills

Customer service

Communication skills

Reservation software

Catering experience

Hospitality background

MS Office

AV experience

Independent work

Flexible schedule

Tools

Reservation software platforms

Job description

Pay 10

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Planner/Coordinator will ensure that meeting requests are properly processed within the scheduling tool. The Conference Planner/Coordinator will collaborate with the Conference Planning Manager to ensure all meeting requirements are met before the meeting starts. They will need to work well individually and as part of a team.

Job Duties

• Responsible for assisting clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.
• Manages booked reservations that have been assigned in a timely manner.
• Modifies reservations as needed and/or requested by clients.
• Responsible for responding and processing all incoming requests from clients for assigned events
• Review existing meetings/events to ensure completeness and communication of details to appropriate departments
• Provides consultative event coordination services to customers as required.
• Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.
• Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
• Actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.
• May lead, manage, or provide subject matter expertise for projects and initiatives.
• Delivers consistent customer interactions across conference center locations through implementing uniform terminology, consistent email templates and standardized workflow processes.
• Identifies and reports onsite building repairs; completes work orders and submits in timely manner.

Job Skills

• Outstanding customer service skills
• Superior verbal and written communication skills
• Work experience with reservation software platforms
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background preferred.
• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to work a flexible schedule to include evening and weekend hours.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group