Conference Center Manager

Grant, County of (NM); Silver City (NM); On-site; USD 60,000 - 86,000; Full time

Job summary

Grant County of NM seeks a Conference Center Manager to lead all operations, training, budgeting, and event coordination for the Conference Center. You will supervise personnel, implement policies, and ensure quality customer service and compliance with government standards.

The role requires advancing departmental goals, improving operations, and maintaining strong outreach with public agencies and the community. Travel for meetings and out-of-town training may be required.

Qualifications

• Knowledge of hospitality services and customer service excellence.
• Knowledge of civic/event center booking and management.
• Minimum education: Associate’s degree with 5 years’ experience or Bachelor’s degree with 2 years’ experience.
• Must have a valid NM Driver’s License and clean driving record.
• Post‑offer drug test and background check required.

Responsibilities

• Oversee all operational aspects of the Conference Center.
• Develop and monitor budgets for operations.
• Coordinate events and related logistics.
• Lead staff, training, evaluation, and discipline as needed.
• Implement policies and procedures and ensure compliance with standards.

Skills

Hospitality services

Customer service

Professional communication

Event center management

Education

Associate’s degree in related field

Bachelor’s degree in related field

Tools

Valid NM Driver’s License

Job description

Under the direction of the County Manager, provides leadership, management, organization, direction, and supervision for all Conference Center operations and activities. Demonstrates strong ethical, professional, and service-oriented leadership. Responsible for the training, performance management, marketing, and maintenance of the Conference Center.

• Oversee all operational aspects of the Conference Center.
• Implementation of policies and procedures as they relate to the Conference Center operations and ongoing review and addition/revisions as necessary.
• Coordination of events at the Conference Center.
• Maintenance of records as they relate to events and maintenance at the Conference Center.
• Active participation in marketing efforts for the Conference Center.
• Prepare budget for operations of the Conference Center.
• Supervision of Conference Center personnel.
• Maintains a Program that is progressive, modern, and fully compliant with all applicable government standards and regulations in its approach to delivering services.
• Responsible for the completion of projects in a timely fashion.
• Responsible for the hiring, assignment, evaluation, and discipline of personnel.
• Ensures that relevant educational and professional development opportunities are provided for all employees.
• Ensures compliance with applicable safety regulations and administrative policies.
• Works with County Manager or designee to develop and manage the Conference Center budget.
• As required by the County Manager or designee, attends and participates in Board of County Commission meetings and other government meetings as it relates to the conference center.
• Serves as liaison between the conference center and the general public, various government agencies, and municipalities.
• Plans, implements, and reviews the Department's short- and long-range goals.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Maintains knowledge of current best practices for conference centers and renewal through such means as attending seminars, reviewing professional publications, taking classes, and participating in professional development activities.

• Knowledge of hospitality services and skills with a strong emphasis on customer service, professionalism, communication, and creating a welcoming experience for guests.
• Knowledge of civic/event center booking and management, including coordinating reservations, overseeing event logistics, and ensuring exceptional customer service.
  • Associate’s degree in a related field and five (5) years of experience
  • Bachelor’s degree in a related field and two (2) years of experience
  • Valid New Mexico State Driver’s License. Must have a good driving record to be insurable for liability purposes.

ConditionsofEmployment:

• Subject to and must pass a post-offer of employment Drug & Alcohol AnalysisTest.
• Subjecttoandmustsatisfactorilycompleteapost-offerofemploymentbackground investigation

PhysicalRequirementsandEnvironmentalConditions:

• Stand or sit for prolonged periods of time
• May need to lift, push, and carry moderate amounts of weight.
• Operate office equipment that may require repetitive hand movement and fine motor coordination
• Travel to other locations using various modes of transportation.
• Verbally communicate to exchange information.
  • Work irregular hours, including after hours if needed.
  • Work under stressful conditions and under pressure.
  • May be required to work on inclined surfaces or ramps and may use a ladder.
  • May work alone or with or without direction, may work with one or two people, or with a large group of people.
  • Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
  • Manual and finger dexterity.
  • Hand and eye coordination.

WorkConditions/Descriptionoftools,Equipment,WorkAidsUsedandMaterialsand/orProductsHandled:

• Office & field environment.
• May be required to attend out-of-town training and seminars.