Conference Center Manager

CBRE; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE is seeking a Conference Center Manager in Houston to strategically manage small to medium-sized events and programs aligned with client goals. This role sits within Workplace Experience and focuses on delivering world-class service to clients and visitors of a designated building.

The position involves directing employee management, budgets, and process improvements, with a focus on consistency and efficiency in operations and customer satisfaction.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with an advanced inquisitive mindset.
• Sophisticated math skills including percentages and fractions.

Responsibilities

• Provide direction on employee management and assist with budget reviews and cost reductions.
• Troubleshoot client inquiries and complaints; follow up to ensure satisfaction.
• Ensure consistency of team support through process reviews and improvements.
• Set goals aligned with organizational objectives and communicate them to management.
• Act as liaison for meeting & events forecasts and strategies.
• Review reports and propose procedures to improve efficiency and operations.
• Monitor staff performance, training, and development; implement training programs.

Skills

MS Office

Organizational skills

Financial calculations

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About The Role

As a CBRE Conference Center Manager, you will strategically manage small to medium-sized events and programs ensuring alignment with the client's business needs, goals, and objectives.

About The Role

As a CBRE Conference Center Manager, you will strategically manage small to medium-sized events and programs ensuring alignment with the client's business needs, goals, and objectives.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Assist with providing direction on employee management. Review and make recommendations on budgets and cost reductions.
• Troubleshoot and resolve client inquiries and complaints. Follow up with clients to ensure satisfaction.
• Verify consistency in support provided by the team through continuous review and improvement of existing processes.
• Interpret and communicate goals and direction with management. Set achievable goals that are linked to the objectives of the organization.
• Serve as a liaison for meeting & events forecasts and strategies.
• Review reports and suggest procedures to improve employee efficiency and smooth operations.
• Monitor the performance, training, and development of staff. Execute training programs to develop skill sets.
• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
• Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
• Impact a range of customer, operational, project, or service activities within own team and other related teams.
• Work within broad guidelines and policies.
• Explain difficult or sensitive information.

What You’ll Need

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).