Condominium Portfolio Manager

NRP; Herndon (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

NRP in Virginia is seeking an experienced Association Manager to oversee the community association portfolio, supervise staff and contractors, and ensure operations align with governing documents. You will prepare board meeting materials, manage RFPs and budgets, and assist with reserve studies as needed.

You will also approve expenditures, respond to owner inquiries promptly, and maintain a positive work culture while ensuring clear communication with boards and ownership.

Qualifications

• Must deliver superior customer service and clear communication.
• Familiarity with community association inspection processes.
• Understanding the role of the association board and ownership relations.
• Proficiency in grammar, structure, and professional business writing.
• Conflict resolution skills and ability to maintain a positive team culture.
• Strong time management and organizational abilities.
• Demonstrated leadership and interpersonal skills.

Responsibilities

• Oversee general operation of the community association portfolio and supervise staff and contracted service providers.
• Regularly communicate with the Board regarding community issues.
• Enforce Rules and Regulations as outlined in governing documents.
• Prepare notices and meeting packets for all Association and Board meetings promptly.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare RFPs and secure proposals for day-to-day operations, providing recommendations to Boards.
• Oversee item-level accuracy for each unit/lot and assist in budgeting and reserve studies.
• Approve expenditures and obtain Board approval for amounts beyond thresholds.
• Respond to owner inquiries promptly and in line with company standards.
• Manage decision-making with short and long-range objectives for the associations.
• Handle after-hours emergency calls as scheduled.

Skills

Customer service

Inspection processes

Board communication

Business correspondence

Conflict resolution

Positive work culture

Time management

Leadership

Job description

• Oversee the general operation of the community association portfolio and provide supervision to staff and contracted service providers, as applicable.
• Regularly communicate with the Board regarding community issues.
• Enforce the Rules and Regulations of the Association as outlined in the governing documents.
• Prepare, or oversee the preparation of, notices and meeting packets for all Association and Board meetings promptly.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare Requests for Proposals (RFPs) and secure proposals for day-to-day operations, providing recommendations to the Boards for consideration.
• Oversee and ensure accuracy in individual items for each unit/lot.
• Assist in preparing the annual budget and updating reserve study projects for all communities in the portfolio.
• Approve all expenditures and seek Board approval for amounts exceeding predetermined thresholds.
• Respond to owner inquiries and requests promptly and in accordance with company standards.
• Manage the decision-making process effectively, working with short and long-range objectives for the associations.
• Handle after-hours emergency calls as scheduled.

Description

• Oversee the general operation of the community association portfolio and provide supervision to staff and contracted service providers, as applicable.
• Regularly communicate with the Board regarding community issues.
• Enforce the Rules and Regulations of the Association as outlined in the governing documents.
• Prepare, or oversee the preparation of, notices and meeting packets for all Association and Board meetings promptly.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare Requests for Proposals (RFPs) and secure proposals for day-to-day operations, providing recommendations to the Boards for consideration.
• Oversee and ensure accuracy in individual items for each unit/lot.
• Assist in preparing the annual budget and updating reserve study projects for all communities in the portfolio.
• Approve all expenditures and seek Board approval for amounts exceeding predetermined thresholds.
• Respond to owner inquiries and requests promptly and in accordance with company standards.
• Manage the decision-making process effectively, working with short and long-range objectives for the associations.
• Handle after-hours emergency calls as scheduled.

Requirements

• Deliver superior customer service.
• Knowledge of community association inspection processes.
• Understanding of the role of the association board of directors and effective communication with association ownership.
• Proficient in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in conflict resolution techniques.
• Ability to maintain a positive work culture in line with NRP's values and beliefs.
• Strong time management and time-critical organizational skills.
• Excellent leadership and interpersonal skills.

Experience

• 2 years or more of Association Management experience (Preferred).
• CMCA, AMS, or PCAM certification is preferred; please specify if applicable.