Operations Manager - Chicago

Fountain; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Competitive compensation packages

401(k) with 4% employer match

Employee Assistance Program (EAP)

Job summary

A leader in shared mobility solutions is seeking an Operations Manager to oversee driver activities and ensure optimal bus route servicing. The ideal candidate will have over 3 years of operations management experience and strong interpersonal skills. This role offers competitive compensation and comprehensive benefits including medical, dental, and a 401(k) plan.

Qualifications

• 3+ years' experience in Operations Management is required.
• Work experience in public or private alternative transportation demand management is preferred.

Responsibilities

• Supervise daily activities of drivers and oversee procedures.
• Ensure bus routes adequately service client needs.
• Make staffing decisions and communicate effectively to the team.
• Hire, train, and develop new drivers.
• Analyze ridership numbers for suggested route changes.

Skills

Outstanding interpersonal and communication skills

Knowledge of Microsoft Office and intermediate to advanced Excel skills

Self-motivated with prioritization and problem-solving skills

Knowledge of DMV policies and procedures

Understanding of DOT compliance

Education

3+ years' experience in Operations Management

Job description

Overview

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S. serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite and will actively communicate with the client as well as other vendors.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced Excel skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Well versed in all aspects of DOT compliance.
• Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required.
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications

Hard Requirements:

• 3+ years' experience in Operations Management

Preferred Requirements:

• Work experience in public or private alternative transportation demand management (TDM) highly desirable

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

Equal Opportunity WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.