Concierge - Volunteer Services

PeaceHealth; Longview (WA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

403b retirement plan

Wellness benefits

Discount program

Expanded EAP and mental health program

Job summary

PeaceHealth seeks a Concierge - Volunteer Services for a Per Diem/Relief, Variable position in Washington. The role focuses on greeting visitors, guiding guests, and ensuring a smooth experience in the lobby and surrounding areas.

You will support volunteers, provide directions or escorts, manage vendor appointments, and assist with deliveries and wheelchair transport as needed. Strong customer service and basic computer skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service, concierge, or related role preferred.
• Excellent customer service and communication skills required.
• Ability to give clear, concise directions required.
• Basic computer skills required.

Responsibilities

• Greet guests, patients, employees, and vendors in the lobby.
• Assist lobby volunteers and support positive customer experience.
• Provide directions or escort to desired location.
• Identify and direct vendors with appointments to proper location.
• Assist volunteers with mail and flowers delivery.
• Maintain wheelchair stock in lobby and provide wheelchair transport as needed.
• Coordinate with Environmental Services/other departments as needed.
• Perform other duties as assigned.

Skills

Customer service

Clear directions

Teamwork

Basic computer skills

Education

High School Diploma Preferred

Job description

Job Description

PeaceHealth is seeking a Concierge - Volunteer Services for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $16.22 – $24.32.

Job Summary

Provide excellent customer service and facility information/directions by greeting those who enter the premises and ensuring their needs are met.

Details of the Position

• Provide exceptional customer service by standing visibly in the lobby to greet guests, patients, employees and vendors.
• Act as resource for lobby volunteers. Provide assistance to others that will ensure positive, professional customer experience.
• Give clear directions to persons and/or provide escort services to the desired location.
• Identify, issue proper ID, and direct vendors with appointments to the proper location.
• Support volunteers with the delivery of mail and/or flowers in accordance with established guidelines.
• Maintain adequate supply of wheelchairs in the lobby areas. Facilitate and/or provide wheelchair transportation as needed.
• Call Environmental Services and/or other various departments for assistance when necessary.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Preferred: Customer service, concierge or related experience

Skills

• Excellent customer service and communication skills. (Required)
• Ability to give clear, concise directions. (Required)
• Ability to work independently or as part of a team. (Required)
• Basic computer skills (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed

EEO Affinitive Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.