Patient Access Representative - Admitting

PeaceHealth; Longview (WA); On-site; USD 33,000 - 44,000; Full time

Job summary

PeaceHealth seeks a Patient Access Representative - Admitting for a Per Diem/Relief, FTE, Variable position. The role supports scheduling, insurance verification, and pre-certification, acting as a clinical liaison with physician practices.

Responsibilities include pre-registering patients, collecting payments, confirming coverage, obtaining prior authorizations, answering inquiries, and assisting with scheduling for imaging or ancillary services.

Qualifications

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Responsibilities

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• May be required to assist with scheduling for other imaging services and/or ancillary services
• Performs other duties as assigned.

Skills

Customer service

Time management

Communication

Conflict resolution

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, FTE, Variable position.

The salary range for this job opening at PeaceHealth is $23.88 – $32.14. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• May be required to assist with scheduling for other imaging services and/or ancillary services
• Performs other duties as assigned.

Qualifications

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO ... Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.