Concierge - Traveler Services (IAD)

Air General Inc.; Sterling (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan and Roth after

Employee Assistance Program (EAP)

Job summary

Air General, a third-generation, family-owned, national cargo handling company and passenger services provider, is looking for a professional Travel Services Concierge at the Dulles International Airport (IAD) Location in Sterling, VA. Concierges act as a ground host/hostess or concierge and is assigned to provide assistance of a specialized nature to specific individuals or groups of travelers.

Strong applicants will have prior experience with airlines or travel agencies, superior

Qualifications

• High school diploma or GED required - college degree preferred or equivalent industry experience
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Create a positive experience to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Check in the client using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with varying Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal Coordinator team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work with the Baggage Service Office to track the location of baggage and handle passenger questions

Job description

Description

Air General, a third-generation, family-owned, national cargo handling company and passenger services provider, is looking for a professional Travel Services Concierge at the Dulles International Airport (IAD) Location in Sterling, VA.

Concierges act as a ground host/hostess or concierge and is assigned to provide assistance of a specialized nature to specific individuals or groups of travelers. Strong applicants will have prior experience with airlines or travel agencies, superior problem-solving capabilities and be detail-oriented. Since 1961 Air General has gone above and beyond to maintain long-lasting relationships with our employees and our clients.

Job Responsibilities

• Create a positive experience to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Check in the client using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with varying Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal Coordinator team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work with the Baggage Service Office to track the location of baggage and handle passenger questions

Requirements

• High school diploma or GED required - college degree preferred or equivalent industry experience
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.

Benefits Offered

• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Employee Assistance Program (EAP)

Other

• Variable hours and event-based (flat rate of $85 per event)
• Number of assignments may vary from week to week

Air General is a US based nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General provides quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family, please visit the link below and explore our videos!

Our Story - Air General | Cargo Handling