Concierge - THEA at Metropolis

Greystar; Los Angeles (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Housing discount

Excellent benefits

Paid time off

Job summary

Greystar’s THEA at Metropolis in Los Angeles is seeking a courteous Concierge to greet residents, answer calls, coordinate packages, and support events. This full-time role includes a housing discount for onsite team members and requires weekend availability.

You will manage guest services, schedule deliveries, and maintain local area knowledge to assist residents. 1–2 years of concierge or luxury high-rise customer service is preferred, with strong communication skills and reliability.

Qualifications

• 1-2 years of Concierge experience, preferably in luxury high-rise environments.
• Strong customer service and communication skills.
• Familiarity with building operations and guest services.

Responsibilities

• Greet prospects and residents as they enter the office/leasing area.
• Answer phone calls and route to appropriate team member.
• Manage guest suite and scheduling for move-ins/move-outs.
• Coordinate package deliveries and notify residents within 24 hours.
• Assist with scheduling resident activities and programs.
• Maintain local area information for residents and relationships with vendors.

Skills

Concierge experience

Customer service

Communication

Tools

Phone system

Job description

Concierge - THEA at Metropolis### Concierge - THEA at MetropolisApply: THEA at Metropolis, Los Angeles, CA: Full time: Posted Yesterday: R1126\\_0205408**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.**JOB DESCRIPTION SUMMARY**Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.**JOB DESCRIPTION****Property Type: Stabilized****Unit Count: 685****Schedule: Weekend Availability required; 9am - 6pm \\*Subject to change depending on business needs****Requirements: 1-2 years of Concierge experience (Experience with Luxury high rise & customer service)** **Housing Discount: This position is eligible for a 20% housing discount*** Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.* Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.* Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.* Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.* Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.* Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.* Assists the community team with scheduling, planning and organizing resident activities and programs.* Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.# # Physical Demands:* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).* Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.* Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.* Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays. #LI-LA1The hourly pay range for this position is $21.00 - $23.86/hr (Los Angeles, CA) **Additional Compensation**: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.* *Corporate Positions*: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.* *Onsite Property Positions*: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. **Robust Benefits Offered\\*:*** Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).* 401(k) with Company Match up to 6% of pay after 6 months of service.* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).* Employee Assistance Program.* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.* Charitable giving program and benefits. *\\*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.* Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. ***Important Notice:** Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].*