Concierge - THEA at Metropolis

Greystar Real Estate Partners, LLC; Los Angeles (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Housing discount

Medical, dental, vision benefits

Paid time off

Sabbatical after 10 years

401(k) with company match

Parental leave

Job summary

Greystar Real Estate Partners, LLC in Los Angeles, CA is seeking a Concierge to greet residents and guests, answer calls, manage schedules, and coordinate services in a luxury high-rise community. The role requires 1-2 years of concierge experience and a strong emphasis on customer service.

The on-site position offers a robust benefits package, a housing discount for Greystar properties, and a schedule that includes weekends.

Qualifications

• 1-2 years of Concierge experience (Luxury high rise & customer service)
• Strong customer service and communication skills
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Greets prospects and residents and ensures comfort while they wait to speak with a team member
• Answers phone calls and routes to the appropriate team member for assistance
• Maintains the guest suite schedule and coordinates move-ins/move-outs (loading dock/elevator)
• Ensures clubhouse amenities are in tour condition before the leasing office opens
• Manages all package deliveries and notifies residents within 24 hours
• Keeps logs for equipment rentals, dry cleaning services, and other community services
• Assists with scheduling, planning, and organizing resident activities and programs
• Maintains up-to-date information on local area restaurants, shops, and delivery options for residents

Skills

Concierge experience

Customer service

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 685

Schedule: Weekend Availability required; 9am - 6pm *Subject to change depending on business needs

Requirements: 1-2 years of Concierge experience (Experience with Luxury high rise & customer service)

Housing Discount: This position is eligible for a 20% housing discount

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.


• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.


• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.


• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.


• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.


• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.


• Assists the community team with scheduling, planning and organizing resident activities and programs.


• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.


• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).


• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.


• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.


• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

The hourly pay range for this position is $21.00 - $23.86/hr (Los Angeles, CA)

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.


• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage.


• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.


• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.


• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).


• 401(k) with Company Match up to 6% of pay after 6 months of service.


• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).


• Employee Assistance Program.


• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.


• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].