Concierge- The Residences at Worldwide Plaza

Halstead Management LLC; New York (NY); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

The Residences at Worldwide Plaza in New York, NY is seeking a dedicated concierge to safeguard the building and support residents. The role emphasizes vigilant security, courteous service, and efficient handling of deliveries and inquiries.

Primary duties include monitoring the lobby, screening visitors, coordinating with superintendents, and maintaining a professional, clean front desk environment at all times.

Responsabilités

• Review the log book and information at the start of each shift and log the date and time.
• Guard the lobby and monitor access to ensure security of residents and visitors.
• Screen all visitors, workmen, delivery personnel and verify credentials as required.
• Maintain a clean, orderly lobby and front desk at all times.
• Monitor the lobby continuously and avoid unnecessary back-room access.
• Do not sleep or be distracted while on front desk duty; stay alert.
• Limit personal phone use; keep it on vibrate and only for emergencies.
• Do not use front desk computer for personal tasks; prohibit residents from doing so too.
• Accept package deliveries and promptly notify the resident.
• Notify the Superintendent or handyman in emergencies; follow the listed emergency contacts.
• Do not leave the post unless relieved or doors are locked; display “Concierge Will Return Shortly” if stepping away.
• Ensure contractors are cleared with the Superintendent and that proof of insurance is on file.
• Record contractor entry/exit and require sign-in at front desk.
• Issue visitor name tags to all tradesmen.
• Do not discuss resident information or unit/building status; direct inquiries to the Superintendent or Property Manager.

Description du poste

Concierge- The Residences at Worldwide Plaza

New York, NY, US

30+ days ago Requisition ID: 1372

Salary Range: $26.08 To $30.78 Hourly

Rules and Guidelines for Concierge

The principle function the concierge is the security of the building. The concierge is in charge of guarding the lobby and screening all visitors, workmen, deliverymen, etc. Concierges are to be polite and alert at all times.

1. 1. At the beginning of your shift, review the log book and all verbal information from the previous concierge. Log in the date and time of your shift; inventory the items you are assuming responsibility for.
2. 2. The concierge must check his area at all times (doors, floors, and nearby sidewalks) and keep it in a clean condition. If an area in the lobby is dirty and the concierge is unable to clean it himself, he must call a porter to see that it is attended to.
3. 3. Keep the lobby and the front desk in a clean and orderly fashion at all times.
4. 4. The concierge must monitor the lobby at all times. The concierge is not to go into the back room for more than a few seconds at a time
5. 5. Absolutely no sleeping at the front desk, package room or any other area of the lobby. You must be alert at all times.
6. 6. The front desk phone is not to be used for personal calls; and residents should not be allowed to use it either.
7. 7. Cell phone usage is not permitted at any time while on your shift (except in case of a personal emergency), please keep personal cell phones on vibrate during your shift.
8. 8. The front desk computer is not to be used for personal use; residents should not be allowed to use it either.
9. 9. The concierge is to accept package deliveries, including food, and notify the resident of such promptly
10. 10. In an emergency, the Superintendent is to be notified immediately. If he is not in the building, the handyman should be notified. A list of all emergency numbers including those for the handyman and management are located at the front desk for your reference.
11. 11. The concierge should not leave his post unless he is properly relieved or the front doors are locked. You must also place the "Concierge Will Return Shortly" sign on the desk if you need to step away to use the restroom. The doors should never be unguarded.
12. 12. All tradesmen entering the building must be cleared with the Superintendent to verify that proof of insurance has been provided.
13. 13. Any time a contractor enters the building, the Superintendent should be notified. All contractors doing work for the building should be timed in and out and sign-in at the front desk.
14. 14. All tradesmen must be issued a Visitor name tag.
15. 15. The concierge is not permitted to discuss any information about a resident , the status of an apartment, or the status of the building. All inquiries are to be directed to the Superintendent or Property Manager.