Concierge Team Member

Westminster-Canterbury on Chesapeake Bay; Virginia Beach (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Life & Disability Insurance (Short- &-

Retirement Plan with Employer Match

Paid Time Off (PTO) & 6 Paid Holidays

Tuition Assistance + Scholarships for‑

Employee Assistance Program (EAP)

Legal/Identity Theft Protection Plans

Team Member Discounts

Career Growth & Leadership Development

Job summary

Westminster-Canterbury on Chesapeake Bay in Virginia Beach, VA, seeks a dedicated Concierge Team Member to provide professional and courteous service at the Courtesy Desk, Starfish Pointe, and Hoy Healthcare Reception Desk. Shifts rotate and include weekends/holidays; role requires HIPAA familiarity and knowledge of resident services.

Responsibilities include opening/closing desks, handling reservations, processing mail, managing LOAs, and assisting with daily operations while upholding core

Qualifications

• High School Graduate or equivalent.
• 1 year experience in Customer Service, Concierge Service, Retail Sales.
• Must be able to work evenings, weekends and holidays.
• Proficient Microsoft and google applications.
• Neat, clean, and professional appearance.
• Willingness to receive annual flu vaccine.

Responsibilities

• Open Courtesy and Hoy Center Desk, record daily events.
• Maintain and input resident LOAs in Google sheets and EMR.
• Be aware of daily events, scheduled trips, onboarding for new employees.
• Understand opening/closing of the POS system and daily deposits.
• Report IT, maintenance or other issues and create support tickets.
• Process mail and packages; handle reservations for guest rooms and services.
• Assist with projects and maintain resident care information.
• Maintain discharge listings and communicate with Ombudsman weekly.

Skills

Customer service

Multitasking

Communication

Evening/weekend availability

Education

High School Diploma

Tools

POS systems

Microsoft Office

Google applications

Job description

Job Category: Campus Operation & Maintenance

Requisition Number: CONCI001561

• Posted : September 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Location: 3100 Shore Drive Virginia Beach, VA
Reports to: Concierge Services Supervisor
FLSA: Non-Exempt (Hourly)
Schedule: Full-time; 7:30am - 3:30pm or 11:30am - 7:30pm. Shifts will be rotated and include weekends and holidays.

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

As a Concierge Team Member, you will provide professional and courteous customer service to residents, guests and team members. Responsible for all of the tasks at the Courtesy Desk, Concierge, Starfish Pointe and The Hoy Healthcare Reception Desk. Must be flexible with schedule and with rotating from position to position. Maintain knowledge of the WCCB community, its services provided to the residents and team members. Ensure HIPAA compliance and resident confidentiality. Ensure that the reception area and Starfish Pointe are clean and inviting. Provide excellent customer service and to be able to multitask. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same

What You’ll Do In This Role

• When opening Courtesy and the Hoy Center Desk, must open automatic doors, compile Social Census, and The Hoy Healthcare Center Daily and record the daily events.
• Maintain and input resident LOA’s in both the Google spreadsheet and EMR system.
• At both the Courtesy and Hoy Healthcare Reception Desk be aware of any daily events, scheduled trips for the day, new employee onboarding.
• Understand all of the tasks associated with opening and closing of the POS system along with the daily accounting and deposits, including the Resident Banking for The Hoy Center.
• Report housekeeping, maintenance or IT issues to appropriate persons including creating tickets in WorxHub and HelpDesk.
• Help maintain and ticket merchandise in the store. Inform supervisor of any items needed or requested.
• Process mail and packages that are delivered as well as process outgoing packages.
• Take and properly process reservations for guest rooms, cot reservations, Reach the Beach, prehab. Manage dry cleaning pickup and delivery.
• Provide other Concierge Services as requested.
• Assist with projects such as, maintaining the resident photo album, dining comment cards, monthly addendum, resident directory.
• Provides assistance to the Hoy Healthcare Center Administrator
• Maintain listing of all discharges; Upload to Pinnacle and email to appropriate contacts [Weekly]
• Provides weekly discharge notices to Ombudsman
• Manages Office Supply ordering for The Hoy Center
• Maintain a current listing of Hoy Center residents and their care plan schedule in accordance with policy and regulations.
• All other duties as assigned.

Core Competencies

• Positive, friendly demeanor
• Demonstrated high standards for quality of service
• Ability to work in a fast-paced environment
• Ability to multi-task

Physical Requirements

• Must be able to lift up to 25 lbs.
• Capable of standing for extended periods of time.
• Able to walk and climb stairs as part of daily tasks.

The Experience You’ll Bring

Required

• High School Graduate or equivalent
• 1 Year experience in Customer Service, Concierge Service, Retails Sales.
• Must be able to work evenings, weekends and holidays.
• Proficient Microsoft and google applications.
• Neat, clean, and professional appearance.
• Willingness to receive annual flu vaccine

Preferred

• Experience with POS systems and handling cash sales preferred
• Compensation Range: $18.62 - $21.88 (based on relevant experience)
• Full-Time Employee (and eligible Part-Time Employee) Benefits Include:
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement
Employment with our organization is "at-will," meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.