Resident Services Liaison (Social Worker)

Westminster-Canterbury-On-Chesapeake-Bay; Virginia Beach (VA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Life & Disability Insurance

Retirement Plan with Employer Match

PTO & 6 Paid Holidays (+ 2 Floating)

Tuition Assistance

Employee Assistance Program

Team Member Discounts

Career Growth & Leadership Development

Job summary

Westminster-Canterbury on Chesapeake Bay in Virginia Beach seeks a Resident Services Liaison to coordinate admissions, new resident orientation, and ongoing resident support within our Life Plan Community.

You will collaborate with the Director of Resident Life, CFO, and crossfunctional teams to address psychosocial needs, protect resident rights, and ensure timely, compassionate service that reflects our values of respect, passion, and professionalism.

Qualifications

• Master’s Degree in Human Services, Social Services, Gerontology or a similar field.
• At least two years experience working with the aging population.
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annually.

Responsibilities

• Serve on Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet criteria.
• Provide outreach to each new resident on moving day.
• Coordinate ongoing New Resident Orientation to facilitate community orientation.
• Work closely with Welcoming Committee to acclimate new residents.
• Coordinate with Director of Resident Life and CFO to support residents with financial assistance.
• Assist residents in making in-house transfers within the same level of care.
• Coordinate with Marketing and CFO to determine apartment availability and financial outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews, providing input.
• Maintain necessary documentation consistent with regulatory requirements and policies.
• Provide assistance and mediation to residents with disputes or psychosocial problems.
• Screen Resident-Hired Workers to ensure compliance and safety.
• Coordinate and communicate updates to residents through newsletters, guides, and meetings.
• Support the Director of Resident Life in placing residents appropriately and providing follow-up after transitions.
• Assist with providing resources, education, referrals, and support to empower independence.
• Work with teams across departments to achieve goals and perform other duties.
• Participate in resident meetings and committees, representing Administration.
• Assist with updates to electronic databases (e.g., PCC, Monday.com).
• All other duties as assigned.

Skills

Interpersonal skills

Communication skills

Confidentiality

Organizational skills

Time management

Judgment

Supervision

Discretion

Education

Master’s Degree in Human Services

Tools

Microsoft Office

Google applications

Job description

Job Category: Resident Services

Requisition Number: RESID001520

• Full-Time
• On-site

Locations

Showing 1 location

Description

Location: 3100 Shore Drive Virginia Beach, VA 23451
Reports to: Senior Resident Services Liaison
FLSA: Exempt (Salary)
Schedule: Full-time; Monday - Friday 8:30am - 5:00pm and 9:30am - 6:00pm

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

The Resident Services Team at WCBay fosters meaningful relationships with our residents through supporting them with solving problems, accessing services, staying informed, and enjoying community life. No matter the task-at-hand, every action the Resident Services team takes, puts resident satisfaction & well-being at the forefront of it all.

The Resident Services Liaison at WCBay serves as a central point of contact between residents, families, and internal departments to ensure a seamless and exceptional living experience. The Liaison supports new resident move-ins and orientations, fosters ongoing engagement, and helps ensure residents feel welcomed, supported, and connected within the community. By maintaining strong communication, monitoring resident satisfaction, and collaborating with staff and leadership to resolve issues and improve services, the Resident Services Liaison helps uphold the community’s standards of hospitality, responsiveness, and quality of care.
The Liaison serves as primary psychosocial and social work liaison for residents of Independent Living and Enhanced Services and their family members. Coordinate with the Director of Resident Life to meet the psychosocial needs of the residents. They ensure efforts to protect the rights of residents in all aspects of living, decision-making and care. They identify biopsychosocial needs of residents and develops, promotes, and implements plans/programs to address and recognize needs, such as formal support groups. They interact personally with residents and families, and always models our core values of respect, passion, and professionalism, holding others accountable for doing the same.

What You’ll Do In This Role

• Serve on the Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet established criteria.
• Provide outreach to each new resident on moving day.
• Coordinate on-going New Resident Orientation to facilitate community orientation.
• Work closely with the Welcoming Committee to acclimate new residents to the community.
• Coordinate with the Director of Resident Life and Chief Financial Officer (CFO) to support residents who receive financial assistance.
• Assist residents in making in-house transfers within the same level of care.
• Coordinate with Marketing and CFO to determine apartment availability and financial outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
• Maintain necessary documentation consistent with regulatory requirements and policies for each level of care.
• Provide assistance and mediation to residents who are experiencing dispute and/or significant psychosocial problems.
• Screen Resident-Hired Workers to ensure compliance with policies, verify qualifications, and maintain safeguards for safe and effective performance of assigned tasks.
• Coordinate and communicate important updates and information to residents through newsletters, guides, directories, and meetings.
• Support the Director of Resident Life in placing residents appropriately and providing follow-up support after transitions.
• Assist with providing resources, education, referrals, and support to residents who are challenged by impairment to empower them to be as independent as possible.
• Work with teams across departments to achieve organizational goals, support initiatives, and perform other related duties as needed.
• Participate in resident meetings and committees, representing Administration and assisting with facilitation as needed
• Assist with updates to electronic databases such as, but not limited to; Electronic Medical Records (e.g., PCC) and Monday.com.
• All other duties as assigned.

Core Competencies

• Demonstrate strong interpersonal and communication skills when managing complex family systems, social needs, and resident concerns.
• Maintain sensitivity, professionalism, and confidentiality.
• Conduct geriatric biopsychosocial assessments and cognitive screenings.
• Manage responsibilities independently using strong organizational and time-management skills.
• Respond effectively to internal and external inquiries.
• Supervise, train, and support co-workers.
• Exercise sound judgment, discretion, and independence.

The Experience You’ll Bring

Required

• Master’s Degree in Human Services, Social Services, Gerontology or a similar field
• At least two years experience working with the aging population
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annualy

Preferred

• Experience with Lifecare CCRC’s desirable.
• MoCA and UAI certified for conducting assessments.
• Compensation Range: $58,897 - $62,275 (based on relevant experience)

Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:

• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.