Concierge / Switchboard

Friendship Health; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in senior care is seeking a Concierge / Switchboard Operator in Roanoke, VA. The role involves managing incoming calls, facilitating communication for residents and visitors, and providing excellent customer service. Candidates need a high school diploma and strong communication skills. Benefits include health insurance, a 401(k) plan, and paid time off.

Benefits

401(k) retirement plan with employer match

Health Insurance

Vision Insurance

Flexible Spending Account

Paid Time Off

Employee Assistance Program

Education Assistance

Company Paid Life Insurance

Voluntary insurance options

Qualifications

• High School Diploma or GED required.
• 6 months Customer Service experience preferred.
• Must possess basic computer skills and be familiar with basic office equipment.

Responsibilities

• Answer all incoming calls courteously and ensure all calls are directed correctly.
• Support daily customer service operations and direct visitors.
• Maintain a daily log of events and building maintenance.

Skills

Customer Service

Communication

Basic Computer Skills

Education

High School Diploma or GED

Job description

Posted Monday, March 10, 2025 at 4:00 AM

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visitfriendship.us for more information.

Friendship is looking for a Concierge / Switchboard Operatorto join our Friendship Health & Rehab team, located in Roanoke, VA. The Switchboard Operator is responsible for answering and directing all incoming calls to the facility. This position facilitates communication for staff, residents and visitors. Looking for weekend coverage and some weekday mornings and evenings.

• Answer all incoming calls courteously and in a timely fashion; ensure all calls are directed correctly
• Support daily customer service operations and activities (greet all incoming persons, direct all visitors and vendors to appropriate areas)
• Maintain a daily log of events for each shift as well as the building maintenance log
• Follow procedures and protocols in the event of an emergency
• Full and complete knowledge of Fire Drill, Bomb Threat, Hostage Plan, Workplace Violence, and Severe Weather policies and procedures
• Awareness of location and purpose for SDS binders as well as CUT OFF book
• Answer all incoming calls courteously and in a timely fashion; ensures all calls are directed correctly
• Performs basic administrative functions to include mail sorting & distribution to employees and residents

Qualifications:

• High School Diploma or GED required
• 6 months Customer Service experience preferred
• Must possess basic computer skills and be familiar with basic office equipment
• Must possess excellent phone/communication skills
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.