Concierge- Start Up

Brightview Senior Living, LLC; Brick Township (NJ); On-site; USD 26,000 - 30,000; Full time

Job summary

Brightview Senior Living is seeking a Concierge to help launch the Brightview Brick Sales Center in Brick, NJ. You will greet residents, families, and guests, promote services, and support sales efforts in a dynamic senior living community.

You will manage inquiries, maintain records in the Yardi system, and assist with interviews and office operations. The role emphasizes outstanding customer service, teamwork, and professional communication.

Qualifications

• Associate degree and a minimum of two years of experience in Sales or Administrative roles with strong customer interaction.
• Strong customer service skills and ability to build relationships.
• Excellent written and verbal communication skills.
• Exceptional computer skills and ability to quickly learn new applications.
• Ability to manage multiple priorities and stay organized.
• Positive attitude, energy and a teamwork mindset.

Responsibilities

• Greet, engage and assist residents, families, guests, and callers in a vibrant, professional manner.
• Promote Brightview programs, dining, care and safety offerings to prospects.
• Maintain up-to-date collateral and keep the Yardi lead base current.
• Support the Executive Director and Sales Director with inquiries and follow-ups.
• Help ensure model apartments are presentable and ready to show.
• Assist in interview processes and maintain compliant files.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Team player

Computer skills

Education

Associate degree

Tools

Yardi

Microsoft Office

Job description

About Us

Overview

Now is the time to join our team!

Brightview Senior Living has been awarded our "Great Places to Work" certification for 4 years in a row!

At Brightview Senior Living, we believe in creating Vibrant Living experiences for residents by embracing a genuine commitment toSTARS– our core values of Service, Teamwork, Action, Reputation, and Success. We are currently in need of a Concierge to help us open our newBrightview Brick Sales Center! Brightview Brick will be our first community in Brick, NJ and will provide high-end, senior independent living, assisted living, and memory care options for our new residents.

Responsibilities

You will create a vibrant Brightview experience by greeting, welcoming, engaging and assisting our residents, family members, guests and callers. If you have an interest in working with seniors and embrace Brightview’sSTARS core values we want to hear from you! As a Concierge, you will:

• Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
• Greet, engage and assist callers and guests in a vibrant, professional and courteous manner.
• Ensure that collateral materials such as brochures are up to date and readily available.
• Work closely with the community Executive Director and Sales Director(s) in fielding inquiry calls.
• Respond to inquiries and promote all that Brightview has to offer in terms of programming, dining services, care and safety.
• Make follow-up calls to prospective residents and/or families to maintain contact.
• Help maintain data in the Yardi lead base system ensuring that information is updated timely and accurately.
• Continue to support the community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Brightview as a great place to live.
• Help ensure that model apartments are well maintained and ready to show at all times.
• Assist the Business Office Director and Recruiting Specialist with the interview process.
• Assist the Business Office Director to ensure that all files remain within compliance.
• Assist the Business Office Director with ordering and maintaining an adequate inventory of office and community supplies.

Salary range

USD $19.00 - USD $21.75 /Hr.

Compensation Disclosure

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

Qualifications

In order to qualify, you must have knowledge of office equipment and basic computer skills, and the ability to manage multiple priorities. The ideal candidate will also have:

• Associate degree and a minimum of two years of experience in either a Sales or Administrative capacity that involved significant amount of working with internal and external customers.
• Self- motivated to take on new challenges and determine solutions.
• The ability to quickly connect with people of varying demographics, backgrounds and experiences.
• Strong customer service skills with demonstrated experience in building relationships.
• Excellent written and verbal communication skills.
• Exceptional computer skills and the ability to quickly master new applications.
• Strong organizational skills with the ability to manage multiple priorities.
• Strong attention to detail.
• Positive attitude, enthusiasm and energy.
• Ability and desire to be a team player.

Why work at Brightview?

Discover the Brightview Senior Living Difference!

1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.

2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.

3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.

4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employeeassistance programs and many more benefits that prioritize your well-being.

5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.