Concierge Shift Lead | Full-Time, Second Shift (4:00PM- Midnight)

Larksfield Place; Wichita (KS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Tuition reimbursement

Job summary

Larksfield Place in Wichita, Kansas, seeks a Concierge Shift Lead for the second shift (4:00 PM– Midnight) to supervise the Concierge Services team and ensure seamless operations. You will coordinate shift coverage, coach staff on hospitality standards, and document service requests and incident reports for escalation.

This full-time on-site role offers competitive pay starting at $17–$18/hour, a comprehensive benefits package, and opportunities for professional development within a supportive

Qualifications

• Three or more years in hospitality, concierge, or customer service leadership.
• Strong communication, leadership, and teamwork skills.
• Experience using standard office equipment and MS Office tools.

Responsibilities

• Coordinate shift coverage, assignments, and task delegation.
• Provide on-the-spot coaching and support to concierge staff.
• Monitor shift performance, document service requests and incident reports.
• Assist in training new employees and onboarding.
• Maintain safety procedures, policy compliance, and regulatory standards.
• Participate in rotating on-call coverage for after-hours support.

Skills

Leadership

Communication

Teamwork

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Concierge Shift Lead | Full-Time, Second Shift (4:00PM- Midnight)Includes Rotating On-Call CoverageWhat We Offer:Competitive Pay – Starting at $17–18/hr, based on experience and responsibilitiesFull-Time Benefits Package – Health, dental, vision, 401(k) with employer match, and paid time offCareer Growth Opportunities – Professional development, advancement potential, and tuition reimbursement to help you reach your goalsA Meaningful Role – Make a daily impact as a key leader for our Concierge Services teamA Supportive Work Environment – Join a collaborative team culture that values professionalism, hospitality, and service excellenceWho Are We?Larksfield Place Retirement Communities is more than just a premier senior living community—it’s a movement among our employees who take pride in delivering exceptional care, hospitality, and service every day. Locally managed in Wichita, we are a not-for-profit continuous care retirement community with a national reputation for excellence.We proudly live out our \"Elevate Every Day\" mantra, striving to make each interaction meaningful for our residents, guests, and team members.Who Are You?You are an organized, service-driven professional with experience in hospitality, concierge, or customer service leadership roles. You take pride in ensuring smooth operations, delivering exceptional service, and creating a positive work environment. You are dependable, solution-oriented, and enjoy helping others thrive through leadership, coaching, and hands-on support.A Day in the Life:Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolutionCoordinate shift coverage, assignments, and task delegation to maintain service excellenceProvide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practicesMonitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as neededSupport new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiativesMaintain accountability for safety procedures, policy compliance, and regulatory standardsAssist in tracking departmental expenses, scheduling, and minor administrative functionsParticipate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduledUphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interactionQualifications:At least three (3) years of experience in hospitality, concierge, customer service, or related fieldsStrong communication, leadership, and teamwork skillsExperience using standard office equipment (e.g., computer, copier, phone systems)Intermediate proficiency with Microsoft Outlook, Word, and ExcelHigh school diploma or GED required; additional hospitality or leadership training preferredValid driver’s license requiredMust pass a physical exam and meet all vaccination and TB screening requirementsAt Larksfield Place, being premier isn’t just a standard—it’s a way of life. Our team takes pride in delivering outstanding service, creating memorable moments, and making a difference for our residents and community.Apply today and be part of a community where we Elevate Every Day—together.