Concierge Services

Northern Jet; Naples (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Northern Jet seeks a polished Concierge Services Representative to be the first point of contact for clients, crew, and visitors at our Naples facility. You will support front desk operations, coordinate with vendors, and help maintain a premium private aviation environment.

The role requires a flexible schedule including evenings, weekends, and holidays, with strong organization and customer-focused service in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Two or more years of experience in customer service, hospitality, aviation, office management, or facilities coordination.
• Exceptional communication and interpersonal skills; able to manage multiple priorities in a fast-paced setting.

Responsibilities

• Greet and assist clients, flight crews, vendors, and guests with professionalism and warmth.
• Answer calls and emails, directing inquiries appropriately.

Skills

Customer service

Hospitality

Office coordination

Facilities coordination

Vendors management

MS Office / Google Workspace

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet's elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft.

At Northern Jet, the Concierge Services Representative serves as the first point of contact for clients, crew, and visitors while ensuring the smooth day-to-day operation and upkeep of company facilities. This role blends exceptional customer service with proactive coordination of building maintenance, vendors, and facility-related needs to support a premium private aviation environment.
The ideal candidate is polished, organized, service-driven, and comfortable managing multiple priorities in a fast-paced, detail-oriented setting.

This position is based in our Naples, Florida facility.
Schedule: A flexible schedule is required. This position includes evening, weekend, and holiday availability, as well as flexibility to adjust weekday hours based on operational needs.

Responsibilities:

Customer Service & Front Desk Operations

• Greet and assist clients, flight crews, vendors, and guests with professionalism and warmth
• Answer incoming calls and emails, directing inquiries appropriately
• Maintain a welcoming, organized, and professional lobby and client-facing areas
• Coordinate client hospitality requests, including beverages, catering deliveries, and amenities
• Support charter, sales, and operations teams with administrative and customer-facing needs
• Handle sensitive client information with discretion and confidentiality

Facilities & Building Coordination

• Serve as the primary point of contact for building and facility-related matters
• Coordinate routine and corrective maintenance including HVAC, electrical, plumbing, janitorial, and landscaping
• Communicate with landlords, property managers, and service vendors as needed
• Track and report facility issues, work orders, and service schedules
• Ensure compliance with safety, cleanliness, and operational standards
• Monitor inventory and order facility-related supplies as needed
• Assist with inspections, audits, and preventive maintenance planning

Administrative & Operational Support

• Maintain records, logs, and documentation related to facility services and vendors
• Support office organization, mail handling, and general administrative tasks
• Assist with special projects, events, or operational initiatives
• Coordinate after-hours service requests when required

Performs other duties as assigned

Required Skills/Abilities:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Two or more years of experience in customer service, hospitality, aviation, office management, or facilities coordination
• Exceptional communication and interpersonal skills
• Strong organizational skills with the ability to manage multiple priorities
• Professional appearance and demeanor aligned with private aviation standards
• Comfortable working with vendors and service providers
• Proficient in Microsoft Office and/or Google Workspace
• Ability to remain calm and service-oriented in a fast-paced environment

Physical Requirements:

• Ability to sit or stand for extended periods
• Occasional lifting of supplies up to 30 pounds
• Flexible schedule, including evenings, weekends and holidays

Job Summary:

Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet's elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft.