Concierge Security Lead & Shift Supervisor

GardaWorld; City of Niagara Falls (NY); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off and holidays

Disability coverage and life insurance

DailyPay for GardaWorld employees

Job summary

GardaWorld Security Services is hiring a Concierge Security Officer in Niagara Falls, New York. The role emphasizes delivering exceptional customer service while ensuring safety, access control across client environments, and smooth visitor interactions.

The position runs Thursday-Sunday 3:00pm-11:00pm, duties include welcoming visitors, verifying identities, conducting patrols, reporting incidents, and coordinating with emergency teams.

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED (or equivalent)
• New York Security License required
• Excellent customer service skills
• Proficient in basic phone and computer use
• Security, Military, or Law Enforcement background is a plus

Responsibilities

• Greet and assist visitors, verify identities and guide guests
• Manage access control and visitor screening
• Conduct regular patrols to identify risks
• Inspect security equipment and report maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer inquiries in person or by phone
• Prepare incident reports and communicate safety concerns
• Protect people and property from unauthorized access and harm

Skills

Exceptional customer service

Strong communication

Access control

Patrolling

Documentation & reporting

Education

High School Diploma or GED

Job description

GardaWorld Security Services is hiring a Concierge Security Officer in Niagara Falls, New York. The role emphasizes delivering exceptional customer service while ensuring safety, access control across client environments, and smooth visitor interactions.

The position runs Thursday-Sunday 3:00pm-11:00pm, duties include welcoming visitors, verifying identities, conducting patrols, reporting incidents, and coordinating with emergency teams.