Security Officer/Shift Supervisor

GardaWorld; City of Niagara Falls (NY); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off and holidays

Disability coverage and life insurance

DailyPay for GardaWorld employees

Job summary

GardaWorld Security Services is hiring a Concierge Security Officer in Niagara Falls, New York. The role emphasizes delivering exceptional customer service while ensuring safety, access control across client environments, and smooth visitor interactions.

The position runs Thursday-Sunday 3:00pm-11:00pm, duties include welcoming visitors, verifying identities, conducting patrols, reporting incidents, and coordinating with emergency teams.

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED (or equivalent)
• New York Security License required
• Excellent customer service skills
• Proficient in basic phone and computer use
• Security, Military, or Law Enforcement background is a plus

Responsibilities

• Greet and assist visitors, verify identities and guide guests
• Manage access control and visitor screening
• Conduct regular patrols to identify risks
• Inspect security equipment and report maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer inquiries in person or by phone
• Prepare incident reports and communicate safety concerns
• Protect people and property from unauthorized access and harm

Skills

Exceptional customer service

Strong communication

Access control

Patrolling

Documentation & reporting

Education

High School Diploma or GED

Job description

GardaWorld Security Services is Now Hiring a Concierge Security Officer!

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

What’s in it for you:

• Location: Niagara Falls, New York
• Shift: Thursday-Sunday 3:00pm-11:00pm (Thursday-Friday security officer/Saturday-Sunday Shift Supervisor)
• Pay: $19.73/$22.85 hr
• (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of a Concierge Security Guard

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications for Concierge Security Guard

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• New York Security License Required

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.