Concierge Security & Investigations Specialist

PINKERTON | Comprehensive Risk Management; Akron (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Pinkerton is seeking an Agent to perform concierge-level security at client locations and/or events, with responsibilities including de-escalation, incident reporting, and investigations in a role with a Thursday–Saturday 7 AM–7 PM schedule.

Candidates should have a High School Diploma or GED with security experience and hold an OPOTA Armed License and Firearm-Bearer Endorsement. Travel may be required.

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• An OPOTA Armed License and Firearm-Bearer Endorsement are required.
• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Skills

Customer service

Investigations

Report writing

Communication

Security awareness

Education

High School Diploma or GED with security experience

OPOTA Armed License

Firearm-Bearer Endorsement

Tools

Access control systems

CCTV

Alarm monitoring

Job description

Pinkerton is seeking an Agent to perform concierge-level security at client locations and/or events, with responsibilities including de-escalation, incident reporting, and investigations in a role with a Thursday–Saturday 7 AM–7 PM schedule.

Candidates should have a High School Diploma or GED with security experience and hold an OPOTA Armed License and Firearm-Bearer Endorsement. Travel may be required.