Concierge Sales Associate: Memorable Service

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Concierge Services Associate to deliver exceptional customer experiences.

You will greet customers, assist with gift services, online ordering, and loyalty programs, and process transactions with accuracy in a fast-paced retail environment. The role emphasizes building relationships, maintaining store presentation, and collaborating with selling teams to meet store goals.

Qualifications

• Customer service experience with a focus on building relationships and loyalty.
• Ability to engage customers, upsell, and explain Belk rewards and app benefits.
• Willingness to work a flexible schedule including nights, weekends, and holidays.
• Strong communication and phone/tablet/tech proficiency.

Responsibilities

• Greet, engage, and assist customers to create a welcoming shopping experience.
• Provide services like gift wrapping, gift cards, online ordering, and pickups.
• Process transactions accurately and handle returns with professionalism.
• Maintain service area presentation, signage, and cleanliness.
• Support store operations including pricing, product placement, and promotions.

Skills

Customer service

Sales driven

Communication skills

Flexible schedule

Attention to detail

Job description

Belk, Inc. & Belk eCommerce LLC. is seeking a Concierge Services Associate to deliver exceptional customer experiences.

You will greet customers, assist with gift services, online ordering, and loyalty programs, and process transactions with accuracy in a fast-paced retail environment. The role emphasizes building relationships, maintaining store presentation, and collaborating with selling teams to meet store goals.