Concierge Sales Associate

Service Companies; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Concierge Sales Associate for a renowned entertainment client in New York! This role involves selling upgrades, assisting guests, and ensuring a top-notch customer experience. You'll thrive in a fast-paced environment, showcasing your sales skills and commitment to service excellence. If you have a friendly demeanor and enjoy working with people, this is the perfect opportunity to shine. Be part of an exciting atmosphere where your contributions will enhance the guest experience during thrilling events. Don't miss out on the chance to work in a vibrant and rewarding setting!

Qualifications

• Experience in sales and customer service is crucial.
• Ability to learn and retain complex information quickly.

Responsibilities

• Sell seat upgrades and assist customers with ticket purchases.
• Resolve customer conflicts and maintain a clean working environment.

Skills

Customer Service

Sales Skills

Conflict Resolution

Attention to Detail

Ability to Work Under Pressure

Teamwork

Multilingual Skills

Education

High School Diploma

Tools

Ticketing Software

Job description

Posted Tuesday, January 7, 2025 at 8:00 AM

Now Hiring extraordinary individuals to work with one of our major clients, Cirque du Soleil in New York, NY! Cirque du Soleil is a major Quebec-based organization providing high-quality artistic entertainment.

If you're seeking work opportunities in the food & beverage, hospitality, guest services, and onsite operations for events, check out the opportunities and come join us.

Job Title: Concierge Sales Associate

Show Dates:

• Feb 22nd, 2025 - April 27, 2025 **MANDATORY TO BE AVAILABLE TO WORK FRIDAY, SATURDAY AND SUNDAY**

Primary Responsibilities:

• Sell seat upgrades and Lounge/VIP packages;
• Sell tickets using ticketing system;
• Assist customers and answer all questions with confidence and efficiency;
• Assist customers with purchase decisions;
• Resolve customer conflicts with guidance from supervisor;
• Maintain knowledge of products currently available to customers;
• Understand and relate purchasing policies to guests;
• Collect complete and accurate data from customers;
• Follow proper cash handling procedures and reconcile daily transactions;
• Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous, and informed manner;
• Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
• Keep the working environment clean and organized;
• Perform other duties as required;

The Ideal Candidate Will:

• Have up-sell and advanced sales experience;
• Possess the ability to learn ticketing software and retain a high level of complex information;
• Be comfortable working in a loud environment;
• Have a professional, clean appearance with a straight posture;
• Be physically able to stand up for long hours and travel up-and-down stairs frequently;
• Understand customer service and hospitality;
• Work well with others;
• Pay attention to details;
• Work fast and efficiently under pressure;
• Have a welcoming and friendly attitude (smile and proper greetings);
• Know when to get the help of a supervisor;
• Availability for the whole city duration;
• Speak English Mandatory – other languages are an asset;

Physical Demands:

• This job may require extended periods of walking, standing, bending, lifting, twisting, and kneeling for up to 8 hours.