Concierge (Residential Overnight Shift)

Related Management Company; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Local 32 BJ Benefits

Job summary

Related Management Company is seeking a Concierge to serve as the first impression for residents and guests, delivering polished, warm, and reliable service at the front desk.

The role involves greeting residents, managing deliveries, and supporting leasing tours and resident events, all while maintaining a welcoming lobby environment during a night schedule in New York.

Qualifications

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Support the package room and inventory systems.
• Manage visitor logs and help maintain resident preferences.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Ensure smooth transitions with clear communication.
• Welcome prospective residents and alert the leasing team.
• Share branded materials and collect contact information.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Remember and act on resident preferences to personalize service.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.
• Step in to solve service issues when possible, and elevate as needed.
• Follow up with residents to ensure satisfaction.
• Keep the front desk clean and organized.
• Join daily huddles and team updates.
• Model professionalism and emotional intelligence.
• Take on special assignments when asked.

Skills

Excellent service

Professional attitude

Hospitality experience

Team player

Tools

Digital tools

Job description

Responsibilities

T o learn more about Related click here: https://vimeo.com/434468879

Responsibilities

T o learn more about Related click here: https://vimeo.com/434468879

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

SCHEDULE

• Sunday: 11:00 PM – 7:30 AM
• Monday: 11:00 PM – 7:30 AM
• Tuesday: Off
• Wednesday: 11:00 PM – 7:30 AM
• Thursday: Off
• Friday: 11:00 PM – 7:30 AM
• Saturday: 11:00 PM – 7:30 AM

What You’ll Do:

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move‑ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Compensation:

$30.7758 / hourly (Full Union Rate)

Benefits:

Local 32 BJ Benefits

Qualifications

What You Bring:

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging