Concierge (overnight)

Related Management Company; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Local 32 BJ Benefits

Job summary

Related Management Company is seeking a dedicated Concierge to be the first impression for residents and guests, delivering polished, warm service in a luxury property environment. You’ll greet residents, manage deliveries, support leasing tours, and maintain a welcoming lobby.

Shift-focused role with evening hours, strong organizational skills, and ability to stay calm under pressure. Prior hospitality experience and comfort with basic digital tools are a plus; physical ability to lift up to 50

Qualifications

• Experience 1–3 years in hospitality or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office).
• Ability to lift to 50 lbs and stand for long periods.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and overall atmosphere.

Skills

Customer service

Professional demeanor

Communication

Physical stamina

Education

High school diploma or equivalent

Tools

CRM platforms

Email

MS Office

Job description

Responsibilities

T o learn more about Related click here: https://vimeo.com/434468879

Responsibilities

T o learn more about Related click here: https://vimeo.com/434468879

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

SCHEDULE:

Work Schedule is:

Sunday - 11pm - 7:30am

Monday - 11pm- 7:30am

Tuesday OFF

Wednesday OFF

Thursday 11pm- 7:30am

Friday 11pm- 7:30am

Saturday 11pm- 7:30am

What You’ll Do:

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Compensation:

$29.7758 / hourly (Full Union Rate)

Benefits

Local 32 BJ Benefits

Schedule

Friday - Monday: 3pm - 11:30pm

Tuesday: 11pm - 7:30am

Off Wednesday and Thursday

Qualifications

What You Bring:

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Why You’ll Love It Here:

You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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