Concierge (Day & Overnight Shift)

RELATED; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Local 32 BJ Benefits

Job summary

Related Management Company is seeking a friendly Concierge/Doorperson for its New York properties. You’ll be the first impression for residents and guests, delivering polished, warm service while staying organized and calm in a fast-paced building environment.

This role covers front desk duties, resident and guest assistance, deliveries, event support, security monitoring, and daily teamwork with leasing and building staff.

Qualifications

• 1-3 years in hospitality or luxury properties preferred.
• Comfort with logging systems, CRM platforms, and MS Office.
• Ability to lift up to 50 lbs and stand for long periods.
• High school diploma or equivalent.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.

Skills

Customer service

Professionalism

Hospitality experience

Experience 1-3 years

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office

Job description

Responsibilities

To learn more about Related click here:https://vimeo.com/434468879

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Schedule

• Saturday 7am-3:30pm(Concierge)
• Sunday 7am-3:30pm (Concierge)
• Monday 12-8:30pm (Doorperson)
• Tuesday 11:00pm-7:30am (Concierge)
• Wednesday 11:00pm-7:30am (Concierge)

Compensation

$30.7758 / hourly (Full Union Rate)

Benefits

Local 32 BJ Benefits

Off Thursday and Friday

What You’ll Do:

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and escalated as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Qualifications

What You Bring:

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Why You’ll Love It Here:

You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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