Concierge- Recovery Room Williamsport - Part-Time Days

UPMC

Williamsport (Lycoming County)

On-site

USD 20,664 - 23,419

Part time

14 days+

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Job summary

A regional health care provider in Williamsport seeks a Concierge for its Recovery Room. This part-time role involves welcoming patients and visitors, ensuring a pleasant environment, and addressing customer needs efficiently. Ideal candidates possess strong customer service skills and are encouraged to have previous experience in a medical setting. This position offers a range of responsibilities including communication, problem-solving, and teamwork.

Qualifications

Preferred: Prior experience in a customer service hospital or medical environment.
Preferred: Medical terminology.

Responsibilities

Greet each patient/customer and anticipate their needs.
Direct volunteers to meet customer needs.
Maintain a neat lobby area and keep it tidy.
Solve problems using innovative thinking.
Communicate effectively using active listening.

Skills

Customer service oriented

Interpersonal skills

Problem solving

Education

High School graduate or equivalent experience

Job description

Concierge- Recovery Room Williamsport - Part-Time Days

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Concierge- Recovery Room Williamsport - Part-Time Days

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Purpose:

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Purpose:

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities:

Checks on details to create pleasant environment for visitors and patients such as:piano playing.
Direct volunteers to meet needs of customers.
Apply technical skills and knowledge in a focused, in depth specialty area.
Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change.
Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern.
Prioritize and expedites patients to appropriate areas for treatment.
Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication.
Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results.
Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
Promotes patient safety.
Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.
High School graduate or equivalent experience.
Computer knowledge to access patient information.
Customer service oriented behavior.
Preferred: Prior experience in a customer service hospital or medical environment.Preferred: Medical terminology.