Concierge/Receptionist

Trustwell Living, LLC; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Trustwell Living, LLC is seeking a Receptionist Partner to provide general office support and clerical tasks at our Springfield community. You will answer incoming calls, greet guests, direct calls to associates, manage mail, and assist with supplies and basic admin duties.

Responsibilities include handling messages, offering information about the community, coordinating mail services, and supporting the administrative team.

Qualifications

• Must have strong organizational skills and be neat, accurate, dependable and keep space clean.
• Excellent verbal and written communication skills with clear English speaking and writing ability.
• Willingness to cross-train with other community positions and maintain confidentiality.

Responsibilities

• Answers telephones and directs callers to appropriate staff or voicemail.
• Greets and directs visitors to the community.
• Takes and retrieves messages for executives.
• Provides callers with address, directions, fax numbers, website and related information.
• Receives, sorts and forwards incoming mail; maintains publications.
• Coordinates pick-up/delivery of express mail services.
• Assists in ordering, receiving, stocking, and distributing office supplies.
• Assists with photocopying, faxing, filing and collating tasks.
• Provides tours and collects initial inquiry information when needed.
• Performs other duties as assigned.

Skills

Phone etiquette

Interpersonal skills

Organizational skills

Verbal & written English

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Summary

Provides general office support with a variety of clerical activities and related tasks. The receptionist partner will be responsible for answering incoming calls, welcoming guests to the community, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Position Summary

Provides general office support with a variety of clerical activities and related tasks. The receptionist partner will be responsible for answering incoming calls, welcoming guests to the community, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

REPORTS TO:

EXECUTIVE DIRECTOR OR DESIGNEE

Position Responsibilities

• Answers telephones and directs the caller to the appropriate EP. Will transfer a caller to an EP's voice mailbox when the associate is unavailable.
• Greets and directs visitors to the company.
• Will take and retrieve messages for various EP's.
• Provides callers with information such as community address, directions to the community location, community fax numbers, company website, and other related information.
• Received, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking, and distribution of office supplies.
• May also assist with other related clerical duties such as photocopying, faxing, filing, and collating.
• Provides tours and collects initial inquiry information when needed.
• Performs other duties as assigned.

Employment Requirements

• Possession of strong organizational skills. Is neat, accurate, dependable and keeps work/space clean.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Adequate and clear English speaking and writing ability.
• Displays mature behavior and attitude in speech and action.
• Interacts in professional manner with Residents, public and co-workers. Works cooperatively with management. Displays willingness to assist co-workers when situation requires.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Able to work collectively with the administrative team associates.
• Willingness to cross-train with other community positions.
• Ability to maintain strict resident and operational confidentiality.
• Displays cleanliness, good grooming, personal appearance and follows dress requirements consistently.
• Maintains acceptable attendance record/follows work schedule.
• Ability/willingness to follow all policies and procedures.
• Ability to do occasional heavy lifting (up to 50 lbs.), 30 lbs. regularly.
• Ability to spend long periods on feet and to ambulate quickly.
• Is free of non-treated communicable disease.
• CPR/First Aid Certified.

Training And Experience

6 months to 1 year of relevant experience and/or training, or equivalent combination of education and experience.

Education

Possession of a high school diploma or equivalent (GED) preferred.