Concierge/Receptionist

Cascades Verdae; Greenville (SC); On-site; USD 25,000 - 34,000; Full time

Job summary

Cascades Verdae in Greenville, SC seeks a dedicated Concierge/Receptionist to be the first contact for prospects, guests, and family members. You will handle sales calls, tours and walk-ins, delivering a warm, welcoming experience and providing telephone and admin support across departments.

The role emphasizes a friendly, professional presence, assisting with program promotion, registration and resident interactions, while maintaining security and HIPAA compliance within a luxury senior living

Qualifications

• Certification or completed course work in office management is desirable.
• Telephone operating and answering experience is required.
• 1-2 years’ experience in a similar concierge/administrative assistant position is desired.
• Ability to read, write, speak and understand English fluently.
• Ability to use miscellaneous office software and equipment.

Responsibilities

• Greets, engages and assists residents, family members, guests, and visitors in a courteous, professional manner.
• Answers internal and external telephone calls, pages and walkie talkie.
• Promotes programs, outings and events, assists with registration.
• Supports sales by engaging visitors and prospective residents and collecting information.
• Maintains building security and monitors emergency systems.
• Manages office equipment, mail, and newspaper delivery.
• Assists with ordering and maintaining inventory of supplies.
• Participates in required in-service training sessions.
• Maintains HIPAA standards and confidentiality of medical information.

Skills

English fluency

Education

Office management certification

Job description

Description

At Cascades Verdae, we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and team members. If you're passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Be a part of something extraordinary! We are currently accepting applications for a Concierge/Receptionist.

Why Choose Cascades Verdae?

• A Culture of Growth and Teamwork: We foster an environment where your contributions are celebrated, and your personal and professional growth is encouraged.
• Make a Difference: Your work will enrich the lives of our residents and fellow team members, creating a lasting positive impact in our community.
• Collaborative Environment: Join a team that values each member's input, promotes collaboration, and strives to create a vibrant and engaging atmosphere.

We’re Looking for a Concierge/Receptionist :

As the Concierge/Receptionist, you will be the first contact for prospects, guests, & family members. Supports sales efforts by handling incoming sales calls, tours and walk-ins and provides a warm & welcoming experience for guests. Provides telephone & admin support for all departments.

Are You Ready to Make an Impact?

POSITION SUMMARY: The Concierge is the “Director of First Impressions” of the community and quite often the first contact for prospects, guests, and family members.

ESSENTIAL FUNCTIONS:

• Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner.
• Answers internal and external telephone calls, pages & walkie talkie.
• Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
• Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
• Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
• Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
• Manages mail and newspaper delivery.
• Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
• Participates in and attends all required in-service training sessions.
• Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
• Other duties as assigned.

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• This position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job, the Team Member is exposed to minimal to moderate noise.
• The Team Member may be required to work extended periods of time at a computer terminal.
• The associate may encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL

No travel is expected although occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Certification or completed course work in office management desired.
• Telephone operating and answering experience required.
• 1-2 years’ experience in a similar concierge/administrative assistant position desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.