Concierge

Cascades Verdae; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Osprey Village is seeking a friendly Concierge to be the “Director of First Impressions” for residents, families, and guests. You will greet and assist visitors, handle calls, promote events, and help with registrations while maintaining security and confidentiality.

As part of the team, you will support daily operations, manage office tasks, and participate in training sessions. The role emphasizes professional communication and resident-centered service in a compassionate community setting.

Qualifications

• High school graduation or GED required.
• 1-2 years’ concierge/administrative experience desired.
• Telephone operating and answering experience required.

Responsibilities

• Greet residents, family members, guests, and visitors in a courteous, professional manner.
• Answer internal and external calls, pages, and walkie talkies.
• Promote programs, events, and outings; assist with registration.
• Support community sales by engaging visitors and collecting information.
• Maintain building security and respond to emergencies as needed.
• Manage office equipment, mail, and supplies; assist Business Office Manager.
• Attend required trainings and uphold HIPAA confidentiality.

Skills

Customer service

Communication skills

Fluency in English

Telephone etiquette

Education

High school diploma or GED

Office management coursework (desirable)

Tools

Office software

Job description

Description

At Osprey Village, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work®—and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day.

Why Choose Osprey Village?

• A Culture of Growth and Teamwork: We foster an environment where your contributions are celebrated, and your personal and professional growth is encouraged.
• Make a Difference: Your work will enrich the lives of our residents and fellow team members, creating a lasting positive impact in our community.
• Collaborative Environment: Join a team that values each member's input, promotes collaboration, and strives to create a vibrant and engaging atmosphere.

We’re Looking for a Concierge:

As the Concierge you are the “Director of First Impressions” of the community and quite often the first contact for prospects, guests, and family members.

Are You Ready to Make an Impact?

ESSENTIAL FUNCTIONS:

• Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner.
• Answers internal and external telephone calls, pages & walkie talkie.
• Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
• Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
• Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
• Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
• Manages mail and newspaper delivery.
• Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
• Participates in and attends all required in-service training sessions.
• Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
• Other duties as assigned.

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• This position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job, the Team Member is exposed to minimal to moderate noise.
• The Team Member may be required to work extended periods of time at a computer terminal.
• The associate may encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL: No travel is expected although occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school graduation or GED required.
• Certification or completed course work in office management desired.
• Telephone operating and answering experience required.
• 1-2 years’ experience in a similar concierge/administrative assistant position desired.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to read, write, speak and understand English fluently.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to use miscellaneous software and office equipment.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.