Concierge - Part Time

US Lawns; Richmond (VA); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Double Time on holidays

Paid federal holidays

Free parking

PayActiv – paycheck cash advance

Employee Assistance Program

Referral bonus

Benefits after 30+ hours

Job summary

Hermitage Three Chopt is seeking a Part-time Concierge to greet residents, families, and visitors and manage a front-desk presence in a healthcare community. You will answer phones, direct inquiries, and support daily operations with courteous, professional service.

The role requires a high school diploma and about one year of administrative experience. Strong communication skills and the ability to handle confidential information are essential for success.

Qualifications

• High School diploma or equivalent.
• 1 year of administrative experience required.
• Excellent customer service and phone skills.

Responsibilities

• Greets visitors and residents and directs them to the proper person or area.
• Answers incoming calls and refer callers to the appropriate team member.
• Delivers messages to the appropriate team member or resident.
• Provides information to residents as requested.
• May input information on in-house television channel and Information/Activity Line daily.
• Communicates via radio to maintenance and health services during emergencies and other times of need.
• Completes guest room reservations.
• Delivers important information to other team members and coordinates with staff.

Skills

Administrative skills

Customer service

Phone handling

Attention to detail

Confidentiality

Education

High School diploma or equivalent

1 year administrative experience

Tools

Facsimile machine

Copier

Computer

Switchboard

Paging systems

Job description

Three Chopt Concierge Part time new

Part-Time Hours:

• 4pm-8:30pm Monday-Friday
• 8a-5pm Saturday-Sunday
• Rotating weekends

Job Description

Serves as the main point of contact for all people entering the community including residents, families, and visitors. Answers telephone and directs incoming calls, assists residents, guides visitors, and provides other administrative services as required.

Education, Experience, Certification and Licensure Requirements

1. High School diploma or equivalent.
2. 1 year of administrative experience required

Job Duties

1. Receives and greets visitors and residents in a professional, courteous, and friendly manner and determines each visitor’s needs to direct them to the proper person, office, or area.
2. Answers incoming calls, questions, and/or refers callers to the appropriate team member.
3. Delivers messages to the appropriate team member or resident.
4. Gives appropriate requested information to and for residents.
5. May input information on the in-house television channel and Information/Activity Line daily.
6. Communicates via radio to maintenance and health services team members during emergencies and other times of need.
7. Completes guest room reservations.
8. Responsible for communicating, updating, and directing important information to other team members.
9. May work in the health services area of the community and have additional duties associated with this area such as supplies ordering, scheduling and making appointments for residents.
10. All other duties as assigned.

Knowledge, Skills, and Abilities

1. Basic administrative knowledge and skills which are applied within clearly defined parameters using standard procedures and practices.
2. Ability to read and write and follow written and oral instructions.
3. Ability to use general office equipment, such as facsimile machine, copier, computer.
4. Attention to detail and high regard for confidentiality.
5. Must be able to use a computer and work the switchboard and paging systems.
6. Exceptional customer service and phone skills.

Physical Requirements and Working Conditions

1. May include frequent lifting (up to 25lbs).
2. Extensive walking, bending, stooping, standing.
3. Ability to work in a fast-paced environment with multiple tasks.
4. Ability to respond to problems and emergencies.
5. Universal staffing, holiday, inclement weather, and a flexible work schedule are required.
6. Exposure to the sights, sounds and odors of a typical long-term care and health care environment serving senior citizens, some with dementia.

INDO

Benefits

• Double Time when working designated holidays.
• 8 Federal Holidays, including Martin Luther King Day and Juneteenth
• Paid Personal half day is provided each year.
• Free parking available
• PayActiv – Cash advance on your paycheck available
• Employee Assistance Program – LifeSolutions EPA
• Team Member referral bonus available
• Additional benefits are available for those who average 30+ hours per week.

Company Description

At Hermitage Three Chopt, our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering services that focus on autonomy and self-direction, whether that is done in our residents’ apartments, assisted living, memory support or nursing residences.Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do.If you possess strong professional skills and a desire to serve others by promoting person-centered services in a team environment, we invite you to continue with this job application.

Vaccination Requirement

Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.