Concierge - Part Time

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Paid time off

On-site self-parking discounts

401(k) employer match

Employee assistance programs

Career growth opportunities

Complimentary shift meals

Room discounts

Job summary

The Pfister Hotel in Milwaukee is seeking a Concierge to deliver unforgettable guest experiences, assist with dining reservations, transportation, and local experiences, while showcasing the hotel's history and culture.

This part-time hourly role requires flexible evenings and weekends, outstanding guest service, and strong problem-solving abilities, with knowledge of local attractions and Opera Property Management System preferred.

Qualifications

• Flexible schedule including evenings, weekends, and holidays.
• Excellent guest service, interpersonal, and communication skills to build rapport with guests.
• Strong problem-solving abilities and good judgment to resolve guest concerns.
• Excellent organizational and multitasking skills for a fast-paced hospitality environment.
• Knowledge of Front Desk operations, reservations, billing, and guest services or ability to learn operational processes.
• Knowledge of Milwaukee restaurants, attractions, local events; enthusiasm for local history, art, and culture.
• Proficiency with hotel technology systems; Opera PMS preferred.
• Ability to stand and walk for extended periods and lift up to 50 pounds.

Responsibilities

• Deliver exceptional, personalized service by welcoming guests and anticipating needs to create memorable experiences.
• Arrange and coordinate guest services, including dining reservations, transportation, entertainment, tours, and local experiences.
• Provide expert recommendations on local restaurants, attractions, and events tailored to guest interests.
• Support Front Desk operations as needed, including guest inquiries, reservations, check-in/check-out assistance, and billing questions.
• Manage VIP guest experiences by coordinating special requests and amenities across departments.
• Resolve guest concerns professionally and proactively to ensure a seamless stay.
• Maintain strong relationships with local vendors and internal departments to exceed guest expectations.
• Promote and lead the hotel's signature Art Tour Program sharing the property's history, artwork, and traditions.

Skills

Guest service excellence

Interpersonal communication

Problem-solving

Organizational multitasking

Local knowledge of Milwaukee

Tools

Opera Property Management System

Job description

Description

Do you excel at creating unforgettable moments through exceptional service, attention to detail, and genuine hospitality? Are you passionate about showcasing the best of Milwaukee while helping guests experience the rich history, art, and traditions of The Pfister Hotel? If so, we invite you to join our team as a Concierge and become part of our legendary legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What You Will Be Doing

• Deliver exceptional, personalized service by welcoming guests warmly and anticipating needs to create memorable experiences.
• Arrange and coordinate guest services, including dining reservations, transportation, entertainment, tours, special events, and other local experiences.
• Provide expert recommendations on local restaurants, attractions, cultural events, and entertainment tailored to guest interests.
• Support Front Desk operations as needed, including guest inquiries, reservations, check-in/check-out assistance, and billing questions.
• Manage VIP guest experiences by coordinating special requests, preferences, amenities, and recognition opportunities across departments.
• Resolve guest concerns professionally and proactively, ensuring a seamless and exceptional stay experience.
• Maintain strong relationships with local vendors and internal departments to deliver outstanding service and exceed guest expectations.
• Promote and lead the hotel's signature Art Tour Program while sharing the property's history, artwork, and traditions to enrich the guest experience.

Position Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Exceptional guest service, interpersonal, and communication skills with the ability to build rapport and create memorable guest experiences.
• Strong problem-solving abilities and sound judgment, with the capacity to independently resolve guest concerns in a professional manner.
• Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced hospitality environment.
• Knowledge of hotel operations, including Front Desk procedures, reservations, billing, and guest services, or the ability to quickly learn operational processes.
• Knowledge of Milwaukee's restaurants, attractions, entertainment, and local events preferred; enthusiasm for local history, art, and culture strongly desired.
• Proficiency with hotel technology systems, including Opera Property Management System and standard computer applications, preferred.
• Ability to stand and walk for extended periods and safely lift, carry, push, or pull up to 50 pounds with or without reasonable accommodation.

What’s In It For You

• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted On-Site Self-Parking
• 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
• Health and Benefit packages are available for full-time associates

Job Type: Part Time, Hourly

Pay Rate: $19-$21, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The Pfister Hotel is an Equal Opportunity Employer.